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What is Rozper?

Transitioning to Rozper's cloud-based contact center is a seamless process that offers numerous benefits. Experience effortless integration combined with advanced features designed to improve customer engagement significantly. Implementing a contact center can greatly enhance customer satisfaction, streamline operational workflows, and enhance accessibility for customers. Clients gain better access through multiple communication channels, while agents enjoy increased productivity and more efficient workflows, supported by accurate data collection and analysis. By leveraging AI technology, our solution promotes tailored interactions with customers, which not only improves operational efficiency but also reduces costs through automation. Furthermore, our platform includes a secure login portal for managing employees, allowing you to identify top-performing agents and assign leads to them effectively, thereby increasing conversion rates and overall business performance. In addition, this comprehensive approach ensures that both customer and agent experiences are optimized for maximum effectiveness.

What is Graia?

Graia is an advanced platform that revolutionizes customer engagement through artificial intelligence, enabling thoughtful and intelligent conversations across multiple channels including voice, chat, and email. This state-of-the-art solution combines agentic AI with a holistic CCaaS (Contact Center as a Service) ecosystem and engagement tools, all integrated into a single system that places a strong emphasis on human experience without sacrificing efficiency. Capable of supporting over 100 languages, the platform stands out with its real-time analysis of sentiment, intent, and context, which guarantees that customer interactions are smooth and responsive; additionally, it provides valuable dashboards and analytics to track customer sentiment, uncover trends, evaluate resolution times, and measure improvements in customer satisfaction. Besides these features, Graia's modular design allows organizations to select only the components they need, while ensuring strong enterprise security that aligns with ISO-27001 and GDPR standards, complemented by end-to-end encryption. With a dependable global infrastructure that boasts 99.99% uptime and strategically situated data centers around the globe, the platform guarantees both reliability and accessibility for its users. Furthermore, Graia adeptly incorporates AI automation to address routine queries, allowing human agents to focus on more complex issues, thereby fostering a well-rounded and effective customer service environment. This combination of technology and human touch ultimately results in a more personalized experience for customers and enhances overall satisfaction.

Media

Media

Integrations Supported

Booking Master

Integrations Supported

Booking Master

API Availability

Has API

API Availability

Has API

Pricing Information

$9.99 per month
Free Trial Offered?
Free Version

Pricing Information

€49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rozper

Date Founded

2011

Company Website

www.rozper.com

Company Facts

Organization Name

Graia

Date Founded

2019

Company Location

United Kingdom

Company Website

www.graia.ai/

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

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