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What is SendApp?

SendApp serves as an all-in-one solution for business communication and automation of conversations, allowing organizations to manage customer interactions seamlessly through a single platform. It supports the official WhatsApp Business API and offers communication options across various channels, including WhatsApp, Telegram, SMS, email, Instagram, Messenger, web chat, and voice. The platform includes essential features such as a centralized team inbox, effective contact management, AI-powered customer support, automated workflows, notifications, marketing campaigns, and easy integrations with third-party applications and e-commerce platforms, optimizing communication workflows. Businesses can utilize SendApp to automate numerous processes like customer support, sales conversations, transactional alerts, appointment reminders, and beyond. This solution is particularly designed for businesses, agencies, e-commerce initiatives, and professionals seeking to enhance and centralize their customer communication strategies while boosting operational efficiency. Furthermore, it enables teams to quickly address customer inquiries, fostering a unified and prompt customer experience across all available channels. With its user-friendly interface, SendApp transforms how companies interact with their clients, paving the way for improved engagement and satisfaction.

What is ChatDesq?

ChatDesq is a specialized messaging solution for businesses that leverages WhatsApp to improve customer engagement in areas such as support, marketing, and sales. By integrating WhatsApp, Instagram, and Facebook Messenger into a single inbox, it streamlines chat assignment, routing, and collaboration through features like role assignment, private notes, mentions, and pre-written replies, while also providing tracking for message delivery and read receipts. The platform empowers teams to run targeted campaigns using approved WhatsApp templates for various customer segments, develop no-code chatbot workflows with automated follow-ups, and employ an AI agent that can answer queries based on a knowledge base, transitioning to human representatives when needed. Furthermore, it offers commerce functionalities, including product catalogs, order collection, and payment links that can be utilized directly in chat conversations. ChatDesq also makes the onboarding process for the WhatsApp Cloud API straightforward by offering a REST API, webhooks, and integration options via Zapier. Additionally, its intuitive browser interface is complemented by dedicated mobile applications for iOS and Android, enabling team members to participate in discussions from any location, ensuring that every message is addressed promptly. This extensive array of features positions ChatDesq as an essential tool for businesses aiming to refine their communication tactics across diverse channels, ultimately leading to improved customer satisfaction and loyalty.

Media

Media

No images available

Integrations Supported

Facebook Messenger
Instagram
WhatsApp
Telegram
TikTok

Integrations Supported

Facebook Messenger
Instagram
WhatsApp

API Availability

API Availability

Has API

Pricing Information

€19/month
Free Version
Free Trial Offered?

Pricing Information

A free Starter plan is available. Paid plans require a subscription. WhatsApp message charges are based on Meta’s rates plus a platform fee and are deducted from a prepaid wallet.
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
24 Hour Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

SendApp

Date Founded

2019

Company Location

Italy

Company Website

sendapp.live

Company Facts

Organization Name

Apporio Infolabs Pvt Ltd

Date Founded

2014

Company Location

India

Company Website

chatdesq.com

Categories and Features

WhatsApp Marketing

Not specified

Categories and Features

WhatsApp Marketing

Not specified

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