ManageEngine ServiceDesk Plus
5.0 out of 5 starsJira
4.6 out of 5 starsRatings and Reviews 3 Ratings
Ratings and Reviews 43 Ratings
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What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
What is Jira?
Jira serves as a project management platform that enables comprehensive planning and tracking for your entire team’s efforts.
Atlassian’s Jira stands out as the premier choice for software development teams aiming to effectively plan and create outstanding products, earning the trust of countless teams. It provides a variety of features designed to assist in the planning, tracking, and launching of top-notch software. In addition, Jira facilitates the organization and management of issues, task assignments, and the monitoring of team progress. The tool seamlessly integrates with leading development software, ensuring complete traceability from start to finish. Whether tackling minor tasks or extensive cross-department initiatives, Jira empowers you to decompose substantial ideas into actionable steps. It allows for effective organization of workloads, milestone creation, and dependency management. By linking tasks to overarching goals, team members can easily understand how their individual contributions align with the broader company objectives, ensuring everyone stays focused on what truly matters. Furthermore, with the aid of AI, Atlassian Intelligence proactively recommends tasks, streamlining the process of bringing your ambitious ideas to fruition. This not only enhances productivity but also fosters a collaborative environment among team members.
Integrations Supported
Axonius
Azure Marketplace
Bizzy
Blink
Chronicle SOAR
EvidentHarbour
ManageEngine OpManager Nexus
Microsoft Outlook
Quickwork
Silk Security
Integrations Supported
Axonius
Azure Marketplace
Bizzy
Blink
Chronicle SOAR
EvidentHarbour
ManageEngine OpManager Nexus
Microsoft Outlook
Quickwork
Silk Security
API Availability
API Availability
Has API
Pricing Information
$120.00/year/user
Free Version
Free Trial Offered?
Pricing Information
Free
0-10 Users: Free
Standard: $7.50/Month
Premium: $14.50/Month
Standard: $7.50/Month
Premium: $14.50/Month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
ManageEngine
Company Location
India
Company Website
www.manageengine.com/products/service-desk/
Company Facts
Organization Name
Atlassian
Date Founded
2002
Company Location
United States
Company Website
www.atlassian.com/software/jira
Categories and Features
AI Service Management (AISM)
Not specified
AI-Powered ITSM Tools
Not specified
Asset Tracking
Activity Tracking
Audit Trails
Barcoding / RFID
Depreciation Tracking
Disposal Tracking
Inventory Management
Service History
Contract Management
Buy Side (Suppliers)
Completion Tracking
Full Text Search
Government Contracts
Sell Side (Customers)
Help Desk
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Incident Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Issue Auditing
Issue Scheduling
Project Management
Recurring Issues
Task Management
IT Asset Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
Supplier Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Self Service Portal
Project Management
Gantt Charts
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Service Request Management
Not specified
SLA Management
Not specified
Categories and Features
Agile Project Management Tools
Not specified
AI Productivity
Not specified
AI Project Management
Not specified
Application Development
Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Mobile Development
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management
Business Management
Not specified
Business Process Automation
Not specified
Collaboration
Not specified
Dashboard
Not specified
DevOps
Approval Workflow
Release Management
Digital Asset Management
Not specified
DORA Metrics
Not specified
Gantt Chart
Not specified
Issue Tracking
Assignment Management
Dashboard
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Documentation
Not specified
IT Project Management
Not specified
Kanban
Collaboration Tools
Dependency Tracking
Milestone Tracking
Multi-Board
Roadmapping
Supports Scrum
Task Management
Time Tracking
Marketing Planning
Not specified
OKR
Not specified
Product Management
Not specified
Product Roadmap
Not specified
Productivity
Not specified
Project Management
Agile Methodologies
Client Portal
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Traditional Methodologies
Project Planning
Not specified
Project Portfolio Management
Not specified
Project Tracking
Not specified
Remote Work
Not specified
Reporting
Not specified
Resource Management
Not specified
Scrum
Backlog Management
Collaboration Board
Daily Reports
Iteration Management
Milestone Tracking
Prioritization
Progress Tracking
Release Planning
Roadmapping
Sprint Planning
Task Management
Software Development Life Cycle (SDLC)
Not specified
Strategic Planning
Not specified
Task Management
Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View
Work Management
Not specified
Workflow Automation
Not specified
Workflow Management
Not specified