Smartz Solutions Reviews & Ratings

Smartz Solutions

5.0 out of 5 stars

Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 4 out of 5 stars
support 4 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is Smartz Solutions?

Smartz Solutions is revolutionizing the contact center industry by challenging outdated systems that have long kept businesses trapped with their complicated setups and exorbitant costs. Many contact centers are fatigued from managing fragmented and pricey systems, which adversely affect both customer satisfaction and employee morale. Our AI-driven 360° experience platform is transforming the way contact centers operate. Having experienced these challenges firsthand, we understand the pain of investing in legacy systems. At one point, we operated 15 different systems, all sluggish and ineffective, just to keep our call center running. We empathize with the struggle of trying to locate essential customer data and the frustration that arises when employee information is scattered across various platforms, obscuring the overall business picture. There's no need for you to operate your call center at the expense of lost revenue, missed opportunities, and dwindling patience. By utilizing a holistic technological framework, you can finally gain a comprehensive view of your entire customer base, enhancing both service delivery and operational efficiency. This shift not only streamlines processes but also empowers teams to deliver exceptional experiences.

What is Geomant?

Geomant transforms your existing technology to significantly enhance the customer experience. By utilizing cloud-based solutions and facilitating seamless integrations, we optimize the functionality of your contact center. Our powerful, feature-rich cloud contact center system equips users with extensive features without the need for costly hardware or software licenses. With a subscription-based pricing model, you can easily modify your licenses according to your actual business requirements, ensuring that you only pay for what you need. The quick deployment process, achievable in a matter of hours, allows you to swiftly reap the benefits of incorporating a chat solution into your operations. In addition, we support a range of digital and social channels, provide in-queue and scheduled callbacks, offer call recording services, and much more! Our solutions also come with tools for real-time and historical performance management, designed for wallboards and agent desktops. Moreover, we have extensive contact center functionalities specifically tailored for Microsoft Teams, which guarantees a truly omnichannel experience for all users. This all-encompassing strategy ensures that your team is well-equipped to effectively address customer needs across various platforms, resulting in a more streamlined and efficient service. Ultimately, our commitment to enhancing user experience positions your business for greater success in today's competitive landscape.

Media

Media

Integrations Supported

CommunityWFM

Integrations Supported

Avaya Cloud Office
Dialogflow
IBM Watson
Inova
LUIS
Microsoft 365
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Verint Predictive Modeling

API Availability

Has API

API Availability

Pricing Information

$55.00/month/user
$55.00/month/user (entry) - $99/month/user (full suite)
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
Mac
On-Prem
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Smartz Solutions

Date Founded

2006

Company Location

Mauritius

Company Website

smartz-solutions.com

Company Facts

Organization Name

Geomant

Date Founded

1984

Company Location

United Kingdom

Company Website

www.geomant.com/end-user-solutions/contact-center-from-the-cloud

Categories and Features

AI Call Center

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
File Transfer
Instant Retrieval
Recording Bookmarking
Screen Activity Recording

Chatbot

Call to Action
Machine Learning
Natural Language Processing
Sentiment Analysis

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
File Sharing
IVR / Voice Recognition

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
SIP Trunking
Web Conferencing

Communications

Not specified

Customer Experience

Analytics
Dashboard
Sentiment Analysis
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing

IVR

Call Center
Multiple Scripts
Text to Speech

Live Chat

Customizable Branding
Offline Form
Proactive Chat
Transfers / Routing

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
Lead Capture
Lead Management

Sentiment Analysis

Not specified

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
VoIP
Voice & Data Integration

Workforce Management

Employee Lifecycle Management
Recruiting Management
Skills Tracking
Time & Attendance

Categories and Features

AI Call Center

Not specified

Call Center

Not specified

Chatbot

Not specified

Conversational AI

Not specified

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