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What is Solgari Cloud Communications?

Discover a robust and compliant communication solution that merges voice, video, chat, and SMS, enhancing overall connectivity. Elevate your operational effectiveness by leveraging a superior Cloud Contact Centre as a Service (CCaaS), which guarantees a seamless digital customer experience from a single, integrated platform. Access all essential channels and features through a secure Cloud infrastructure, ensuring ease of use and reliability. Effortlessly integrate with Microsoft Dynamics and Dynamics Phone to create a fully immersive Teams Contact Centre experience. Communicate quickly and efficiently, with the ability to connect all your communication and CRM tools from any location at any time. Transition smoothly between text, phone, or video calls, ensuring that switching channels is effortless. Solgari adheres to all relevant regulations, such as GDPR, PCI DSS, and MiFID II, safeguarding your data security and privacy. Upgrade to a multi-channel Cloud contact center equipped with automated, voice-activated enhancements that significantly improve your communication quality. This pioneering solution not only streamlines your workflow but also fosters enhanced customer interactions, setting a new standard for service excellence. With a focus on innovation and user experience, it empowers teams to work smarter and more collaboratively than ever before.

What is Axialys?

Axialys emerges as a top-tier CCaaS platform that leverages AI technology to transform business communication. By seamlessly integrating dependable cloud telephony with leading CRM systems like Salesforce, Zendesk, and HubSpot, it streamlines workflows while elevating customer engagement. Utilizing the capabilities of Generative AI, Axialys provides cutting-edge automation tools, such as user-friendly IVRs, instant support for agents, and thorough speech analysis. This flexible, global solution is designed to turn every voice interaction into meaningful insights, significantly improving the customer experience. Furthermore, its ongoing updates guarantee that businesses consistently have access to the most effective tools for engaging with their clients in a dynamic environment. This commitment to innovation positions Axialys as a leader in the CCaaS industry.

Media

Media

Integrations Supported

Integrations Supported

Freshdesk
HubSpot CRM
Microsoft Dynamics 365
Salesforce
Zendesk
easiware

API Availability

API Availability

Pricing Information

$20 per month
Free Trial Offered?

Pricing Information

Contact vendor for pricing

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Solgari

Date Founded

2009

Company Location

Ireland

Company Website

www.solgari.com

Company Facts

Organization Name

Axialys

Company Location

France

Company Website

www.axialys.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
VoIP
Voice & Data Integration

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