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What is Solgari Cloud Communications?

Discover a robust and compliant communication solution that merges voice, video, chat, and SMS, enhancing overall connectivity. Elevate your operational effectiveness by leveraging a superior Cloud Contact Centre as a Service (CCaaS), which guarantees a seamless digital customer experience from a single, integrated platform. Access all essential channels and features through a secure Cloud infrastructure, ensuring ease of use and reliability. Effortlessly integrate with Microsoft Dynamics and Dynamics Phone to create a fully immersive Teams Contact Centre experience. Communicate quickly and efficiently, with the ability to connect all your communication and CRM tools from any location at any time. Transition smoothly between text, phone, or video calls, ensuring that switching channels is effortless. Solgari adheres to all relevant regulations, such as GDPR, PCI DSS, and MiFID II, safeguarding your data security and privacy. Upgrade to a multi-channel Cloud contact center equipped with automated, voice-activated enhancements that significantly improve your communication quality. This pioneering solution not only streamlines your workflow but also fosters enhanced customer interactions, setting a new standard for service excellence. With a focus on innovation and user experience, it empowers teams to work smarter and more collaboratively than ever before.

What is Local Measure Engage?

Engage offers a uniquely tailored and outstanding experience by leveraging the capabilities of AWS and Generative AI. Traditional contact center systems, which are often cumbersome and outdated, can lead to excessive costs and inefficiencies. Local Measure's Engage For Amazon Connect is designed to meet the demands of today's consumers effectively. As a Contact Center as a Service, Engage takes care of all upgrades and enhancements, eliminating the need for costly agent licenses or complex hardware setups. Our pricing model based on consumption is flexible enough to suit businesses of various sizes. To successfully establish a brand, prioritizing customer needs is essential. Engage empowers agents with tools such as sentiment analysis and chatbots, allowing them to gain deeper insights into customer behavior and enhance user experience. Engage supports multiple communication channels, including Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE, and Web Chat, ensuring comprehensive customer engagement. This multi-channel approach not only streamlines interactions but also helps businesses connect with their audience in the ways that are most effective for them.

Media

Media

Integrations Supported

Integrations Supported

Amazon Connect
Apple Business Chat
Confluence
Facebook Messenger
HubSpot CRM
HubSpot Customer Platform
Instagram
Jira
LINE
Microsoft Teams
Salesforce
Shopify
WeChat
WhatsApp
X (Twitter)
Zendesk

API Availability

API Availability

Has API

Pricing Information

$20 per month
Free Trial Offered?

Pricing Information

On-Demand—Pay as you go for just 20¢ USD for every unit. Inclusions are as per the Medium Plan EXCEPT for Microsoft Teams Address Book, Engage CTI for Salesforce, and Utilities.

Essential Plan - $41,988 for 12 months, including up to 100,000 units per month. 4c for every additional unit that you go over your monthly allocation.

Select Plan - $87,588 for 12 months, including up to 250,000 units per month. 3c for every additional unit that you go over your monthly allocation.

Enterprise Plan - $143,988 for 12 months, including up to 500,000 units per month. 2c for every additional unit that you go over your monthly allocation.

Elite Plan - $239,988 for 12 months, including up to 1,500,000 units per month. 1c for every additional unit that you go over your monthly allocation.

Ultimate Plan - $41,988 for 12 months, including up to 10,00,000 units per month. 0.5c for every additional unit that you go over your monthly allocation.

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Solgari

Date Founded

2009

Company Location

Ireland

Company Website

www.solgari.com

Company Facts

Organization Name

Local Measure

Date Founded

2013

Company Location

Australia

Company Website

www.localmeasure.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

AI Call Center

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
IVR / Voice Recognition
Inbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Communications

Not specified

Customer Communications Management

Chat / Messaging
Multi-Channel Communications
Personalization

Customer Experience

Analytics
Dashboard
Knowledge Management
Multi-Channel Collection
Sentiment Analysis

Customer Service

Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Workflow Management

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting

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