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What is Solus One?

The Solus One customer engagement platform efficiently handles all the monotonous tasks for you. It consolidates service requests, allocates them to your team members, offers scripted guidance, and effortlessly records call outcomes into your CRM while collecting vital data for thorough performance analysis. Our cutting-edge software links people together, no matter their backgrounds or favored communication methods. Seize the chance to revolutionize your communication strategies with our support. Founded in 2006, Solus One was a trailblazer in launching VOIP (Voice over IP) services in Canada. Furthermore, our subsidiary, Solus VB, focuses on providing large-scale phone voice broadcasts tailored for political and retail clients. Demonstrate your dedication to connecting with your voters, share valuable insights through your riding newsletter, gain insight into your constituents' preferences and opinions, and elevate your recognition within your riding community. By implementing our solutions, you'll cultivate deeper connections and inspire impactful dialogues with your audience, paving the way for a more engaged community.

What is Acqueon?

Our offerings empower clients to effortlessly transition between digital self-service options and human representatives, facilitating a fluid experience. This capability allows agents to recognize customer context effectively, guiding them toward the most suitable next steps. Additionally, managers are equipped to make more informed and strategic business choices. This holistic approach enhances overall customer satisfaction and operational efficiency.

Media

Media

Integrations Supported

Integrations Supported

Amazon Connect
ServEngage
ServSecure

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

Solus One

Company Location

Canada

Company Website

www.solusone.com

Company Facts

Organization Name

Acqueon

Date Founded

2005

Company Location

United States

Company Website

www.acqueon.com

Categories and Features

Call Center

Blended Call Center
Call Recording
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Predictive Dialer
Real-time Chat
Reporting/Analytics

Categories and Features

AI Call Center

Not specified

Call Accounting

Not specified

Call Center

Not specified

Campaign Management

Not specified

Conversational AI

Not specified

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