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What is Spearline?

Effectively evaluate and manage essential elements of any communication channel by leveraging a wide array of devices from almost any location globally, all from the comfort of your desk. This essential assessment serves as the cornerstone of the testing framework we provide for our clients. It enables the recreation of a customer's call while producing impartial evaluations of audio quality. Latency is defined as the interval between when you speak and when your voice is heard by the other party. This capability allows for the simulation of conference calls, ensuring that all associated features are thoroughly tested. Additionally, it integrates your customer's network into the assessment process, providing a comprehensive view. Assess the performance of both your own and external contact centers. Before dispatching an SMS to your clients, verify its successful delivery. Gain insights into how quickly your customers' calls are answered and implement proactive strategies if any delays are identified. Furthermore, make certain that interactions involving touch tone (DTMF) responses are smooth and efficient, ultimately enhancing your customers’ communication experiences and satisfaction. This holistic approach not only boosts operational efficiency but also fosters stronger relationships with clients.

What is CallHippo?

CallHippo is an advanced contact center solution designed to facilitate connections with clients. Its user-friendly interface, combined with powerful features and comprehensive reporting, empowers sales and service teams to engage in effective conversations with customers seamlessly. Moreover, CallHippo integrates effortlessly with various platforms, enhancing overall productivity. With a global trust from over 5,000 businesses, it has established itself as a reliable choice in the market. This level of widespread adoption highlights its effectiveness and the value it brings to organizations seeking to improve customer interactions.

Media

Media

Integrations Supported

Integrations Supported

AppointmentCore
Freshdesk
Front
HubSpot CRM
HubSpot Customer Platform
Intercom
Klaus
Meritto
Microsoft Dynamics 365
OneHash CRM
Outdoo AI
Pipedrive
Salesforce
Shopify
Slack
Stackreaction
Zapier
Zendesk
Zoho CRM
Zoho CRM Plus

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

$18.00/month/user

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Spearline

Date Founded

2003

Company Location

Ireland

Company Website

www.spearline.com

Company Facts

Organization Name

CallHippo

Date Founded

2016

Company Location

United States

Company Website

callhippo.com/

Categories and Features

Business Intelligence

Not specified

Customer Experience

Not specified

Telephony

Not specified

UX

Not specified

Vendor Management

Not specified

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Virtual Call Center

Business VoIP

Call Recording
Contact Management
IVR / Voice Recognition
Ring Groups
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Queue Management
Reporting/Analytics

Call Forwarding

Not specified

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
Virtual Extensions

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration

Toll Free 800 Number

Not specified

Virtual Phone Number

Not specified

Voice Broadcasting

Not specified

White Label VoIP

Not specified

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