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Ratings and Reviews 0 Ratings
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What is Spearline?
Effectively evaluate and manage essential elements of any communication channel by leveraging a wide array of devices from almost any location globally, all from the comfort of your desk. This essential assessment serves as the cornerstone of the testing framework we provide for our clients. It enables the recreation of a customer's call while producing impartial evaluations of audio quality. Latency is defined as the interval between when you speak and when your voice is heard by the other party. This capability allows for the simulation of conference calls, ensuring that all associated features are thoroughly tested. Additionally, it integrates your customer's network into the assessment process, providing a comprehensive view. Assess the performance of both your own and external contact centers. Before dispatching an SMS to your clients, verify its successful delivery. Gain insights into how quickly your customers' calls are answered and implement proactive strategies if any delays are identified. Furthermore, make certain that interactions involving touch tone (DTMF) responses are smooth and efficient, ultimately enhancing your customers’ communication experiences and satisfaction. This holistic approach not only boosts operational efficiency but also fosters stronger relationships with clients.
What is SmartSIP?
SmartSIP® is a specialized software solution intended for on-premise applications, providing DTMF suppression and masking capabilities that enable contact centers to securely gather sensitive cardholder information during live interactions. It allows customers to enter their private data using their touch-tone phones while still being in contact with a representative. By employing DTMF suppression and masking, the tones created by the customer are replaced with flat tones that cannot be reverted, ensuring confidentiality. The interface used by agents presents a masked version of the customer's input, effectively eliminating the need to verbally disclose sensitive information. As a result, complete call recordings and detailed screen captures can be preserved without compromising security. SmartSIP operates as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, managing DTMF data while maintaining the integrity of the audio connection. This cutting-edge tool is particularly designed for VoIP communication within contact centers, making it vital for safeguarding data security throughout customer exchanges. Additionally, implementing SmartSIP can greatly improve adherence to various regulatory requirements concerning data protection, further reinforcing the importance of its use in the industry. Its ability to facilitate secure transactions while enhancing compliance makes SmartSIP an invaluable component for modern contact centers.
Integrations Supported
Avaya Experience Platform
Cisco CX Cloud
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Spearline
Date Founded
2003
Company Location
Ireland
Company Website
www.spearline.com
Company Facts
Organization Name
IntraNext Systems
Company Location
United States
Company Website
intranext.com/solutions/smartsip
Categories and Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
UX
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
Vendor Management
Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking
Categories and Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration