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What is Spoke Phone?

Spoke stands out as the premier platform designed for managing intricate, high-stakes, and regulated discussions. It effectively enables employees to articulate and gather essential information, facilitating deal progression and enhancing customer satisfaction. By seamlessly integrating with various tools, Spoke personalizes interactions, boosts efficiency, and guarantees adherence to compliance standards. With over 250,000 conversations taking place daily, it offers a suite of features including voice calls, SMS, WhatsApp integration, a shared team inbox, customizable routing options, personalized IVRs, caller analytics, and much more. **The Challenge** Currently, a limited number of employees possess the training or capability to engage in complex, context-rich, and tailored conversations with customers. **The Answer** Spoke equips every team member with the necessary knowledge and skills to conduct high-quality, compliant conversations that yield favorable outcomes for both customers and the business. To accomplish this, Spoke Phone merges the advantages of traditional business telephony, costly contact centers, and top-notch business process automation into a user-friendly interface accessible via mobile or desktop devices. This integration of customer data, processes, and automation into communications—whether through calls, SMS, or WhatsApp—ensures that every interaction is informed and effective, ultimately transforming the way businesses connect with their clients.

What is Spoke?

Engage with your network, manage your website, and grow your audience seamlessly through an intuitive platform. Spoke consolidates ten vital tools essential for daily tasks related to website oversight, contact management, email outreach, event planning, and fundraising activities. Utilizing Spoke not only optimizes your time and budget but also automatically boosts your data accuracy by synchronizing with various third-party databases you may employ. This feature ensures that a cohesive message is communicated to both your members and the wider audience across all channels. Furthermore, Spoke allows for the creation of unlimited groups and the assignment of numerous tags to contact profiles, simplifying website access management and the generation of reports and lists. You can establish custom fields to gather extra information on each user, making these fields searchable for improved reporting efficiency. Additionally, the option to include private or team notes on contact profiles facilitates efficient documentation of meetings or interactions with each member, thereby strengthening relationships. Ultimately, Spoke aims to simplify your organizational responsibilities while improving both communication and data handling processes, making it an invaluable resource for any organization. With its comprehensive features, Spoke empowers users to focus on what truly matters: building connections and achieving their goals.

Media

Media

Integrations Supported

Microsoft 365
Salesforce
Copper
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Power BI
Momentum AMP by NowCerts
Pipedrive
Twilio
Twilio Flex
Twilio Voice

Integrations Supported

Microsoft 365
Salesforce
Easyflow
Rippling
SAP SuccessFactors
Slack
Stackreaction
Wufoo
Zapier

API Availability

Has API

API Availability

Pricing Information

$15 per month
Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use. Host on Spoke or deploy to your Twilio Account.
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Spoke Network

Date Founded

2016

Company Location

New Zealand

Company Website

spokephone.com

Company Facts

Organization Name

Spoke

Date Founded

2013

Company Location

United States

Company Website

spokedc.com

Categories and Features

Business VoIP

Call Recording
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

SIP Trunk

Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration

Categories and Features

Association Management

Chapter Management
Committee Management
Dues Management
Election Management
Email Marketing
Event Management
Financial Management
Fundraising Management
Member Directory
Member Portal
Membership Management
Website Management

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