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What is Tata Communications?

Our extensive range of unified communication and collaboration (UCC) solutions is designed to enhance your business growth, boost productivity, and optimize efficiency simultaneously. These solutions integrate effortlessly with your current systems, transforming the overall user experience. With our unified communication offerings, connecting, communicating, and collaborating with customers and employees around the globe through video, web, or audio conferencing becomes a straightforward process. By utilizing Tata Communications' unified communication services, you can significantly elevate customer satisfaction and foster loyalty. Combining conferencing capabilities with Global SIP Trunk for IP telephony allows you to streamline operations throughout your organization, leading to increased productivity and lower telephony expenses. Ultimately, adopting these solutions will empower your business to thrive in a competitive landscape.

What is Spoke Phone?

Spoke stands out as the premier platform designed for managing intricate, high-stakes, and regulated discussions. It effectively enables employees to articulate and gather essential information, facilitating deal progression and enhancing customer satisfaction. By seamlessly integrating with various tools, Spoke personalizes interactions, boosts efficiency, and guarantees adherence to compliance standards. With over 250,000 conversations taking place daily, it offers a suite of features including voice calls, SMS, WhatsApp integration, a shared team inbox, customizable routing options, personalized IVRs, caller analytics, and much more. **The Challenge** Currently, a limited number of employees possess the training or capability to engage in complex, context-rich, and tailored conversations with customers. **The Answer** Spoke equips every team member with the necessary knowledge and skills to conduct high-quality, compliant conversations that yield favorable outcomes for both customers and the business. To accomplish this, Spoke Phone merges the advantages of traditional business telephony, costly contact centers, and top-notch business process automation into a user-friendly interface accessible via mobile or desktop devices. This integration of customer data, processes, and automation into communications—whether through calls, SMS, or WhatsApp—ensures that every interaction is informed and effective, ultimately transforming the way businesses connect with their clients.

Media

Media

Integrations Supported

Agent3
Ayla IoT Platform
Cisco Prime Network
FADEL ARC
GlobalDots
IBM Cloud Direct Link
Infor CloudSuite Fashion
Io-Tahoe
Pareteum Experience Cloud

Integrations Supported

Copper
Google
Microsoft 365
Microsoft Dynamics 365
Momentum AMP by NowCerts
Pipedrive
Salesforce
Twilio
Twilio Flex
Twilio Voice
Zoho CRM

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$15 per month
Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use. Host on Spoke or deploy to your Twilio Account.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tata Communications

Date Founded

1986

Company Location

India

Company Website

www.tatacommunications.com

Company Facts

Organization Name

Spoke Network

Date Founded

2016

Company Location

New Zealand

Company Website

spokephone.com

Categories and Features

Audio Conferencing

Not specified

Business VoIP

SIP Trunking
Unified Communications

Call Center

Not specified

Managed Hosting

Not specified

SD-WAN

Not specified

SIP Trunk

Not specified

UCaaS

Not specified

Categories and Features

Business VoIP

Call Recording
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

SIP Trunk

Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration

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