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What is Telavox?

Collaborate effortlessly with your team while maintaining seamless connections with clients. No matter where you are, leverage any communication method across a variety of devices. A comprehensive platform encompassing telephony, PBX, messaging, meetings, and contact center features allows for easy engagement with both colleagues and customers. Empower your workforce with tools designed to boost their productivity. This all-in-one application simplifies customer interactions and fosters team collaboration. Agents can operate from any location while providing outstanding service to clients. Optimize your workflow with a single, robust app for calls, messaging, and virtual meetings, facilitating real-time collaboration without disruption. Integrate intelligent features that clearly convey your availability to your colleagues. Strengthening relationships and enhancing productivity becomes a straightforward task. Access a full suite of voice communication options, including both fixed and mobile telephony, all organized in one place. Regardless of the device or platform, your calling experience remains uniform, whether through cellular, PSTN, or internet, ensuring consistent and dependable communication. The ability to connect without obstacles significantly improves both individual and team performance, fostering a more streamlined and effective work environment. Additionally, this unified approach not only simplifies processes but also encourages greater innovation within teams.

What is Nextiva?

Nextiva delivers a future-ready Unified-CXM platform that centralizes every customer interaction into a single, AI-powered hub. Instead of juggling multiple systems, businesses gain an integrated solution that supports voice calls, SMS, messaging apps, email, live chat, social media, reviews, and video. Its real-time journey orchestration engine analyzes data from all channels, providing deep insights into customer sentiment and behavior while automating repetitive workflows. This allows companies to cut operating costs, accelerate response times, and provide personalized service at scale. The platform includes workforce engagement management features that connect customer-facing teams with back-office operations, reducing agent attrition and boosting performance. Its AI capabilities—such as predictive insights, pre-built automations, and self-service optimization—enable organizations to realize value quickly without heavy customization. Designed with an open architecture and REST APIs, Nextiva scales seamlessly, integrates with existing enterprise systems, and supports industries with strict compliance needs. Customers benefit from increased productivity, higher satisfaction scores, and tangible growth in customer lifetime value. With recognition across analyst firms and review platforms, Nextiva is ranked among leaders in the CCaaS and Unified-CXM markets. Backed by endorsements from industry pioneers like Steve Wozniak, Nextiva stands out as a trusted partner for organizations committed to delivering world-class customer experiences.

Media

Media

Integrations Supported

Salesforce
Zendesk
Freshdesk
HubSpot Customer Platform
IntraManager
Lime CRM
Microsoft 365
Microsoft Teams
Zisson

Integrations Supported

Salesforce
Zendesk
AbacusLaw
Active Directory
AuguTech
Clio
ConnectWise Automate
HubSpot Data Hub
Macaw AMS
Rippling
SalesExec
SalesStreamliner

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$19.95 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Telavox

Date Founded

1924

Company Location

Denmark

Company Website

telavox.com

Company Facts

Organization Name

Nextiva

Date Founded

2008

Company Location

United States

Company Website

www.nextiva.com

Categories and Features

Business VoIP

Not specified

Call Center

Not specified

Cloud PBX

Not specified

Meeting

Not specified

Telephony

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Not specified

Call Forwarding

Not specified

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Help Desk

Not specified

Live Chat

Canned Responses
Offline Form
Proactive Chat
Third Party Integration

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Toll Free 800 Number

Not specified

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Vanity Phone Number

Not specified

Virtual Phone Number

Not specified

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