Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 18 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

Alternatives to Consider

  • Intermedia Unite Reviews & Ratings
    4.2 out of 5 stars 1,646 Ratings
    Company Website for Intermedia Unite
  • Yeastar P-Series PBX System Reviews & Ratings
    4.8 out of 5 stars 116 Ratings
    Company Website for Yeastar P-Series PBX System
  • net2phone Reviews & Ratings
    4.4 out of 5 stars 197 Ratings
    Company Website for net2phone
  • ULTATEL Reviews & Ratings
    4.7 out of 5 stars 115 Ratings
    Company Website for ULTATEL
  • PBXware Reviews & Ratings
    4.6 out of 5 stars 39 Ratings
    Company Website for PBXware
  • Signalmash Reviews & Ratings
    4.9 out of 5 stars 16 Ratings
    Company Website for Signalmash
  • Aircall Reviews & Ratings
    4.3 out of 5 stars 1,838 Ratings
    Company Website for Aircall
  • 3CX Reviews & Ratings
    4.4 out of 5 stars 1,237 Ratings
    Company Website for 3CX
  • Intulse Reviews & Ratings
    4.4 out of 5 stars 140 Ratings
    Company Website for Intulse
  • 800.com Reviews & Ratings
    4.5 out of 5 stars 2,435 Ratings
    Company Website for 800.com

What is TelcoSwitch?

TelcoSwitch is a leader in telecommunications advancements, committed to equipping UK businesses with cost-effective and efficient solutions for Unified Communications as a Service. We serve both channel partners and direct clients, providing clear and flexible licensing options that meet the unique needs of each organization. Our comprehensive technical training program, along with a dedicated support helpdesk based in London, contributes to our remarkable 97% customer satisfaction rating. Joining the TelcoSwitch channel partner network is entirely free, and we eliminate restrictive practices like forecasting and minimum commitments that could impede your growth. Our diverse array of resources, including training materials and sales documents for customer engagement, enables you to effectively promote your brand while being supported by our top-tier solutions and infrastructure. Additionally, we are committed to continuously improving our services, ensuring that our partners and customers receive exceptional value and support at every turn. We believe that by fostering a collaborative environment, we further enhance the success of all involved.

What is Dialpad Connect?

Dialpad Connect is an advanced, AI-powered customer communications platform designed to unify voice calls, video meetings, and team messaging into a single, intuitive experience that enhances productivity and customer satisfaction. Its intelligent features include real-time call transcription, automated voicemail transcription, AI-generated conversation summaries, and actionable recommendations that keep users focused and informed during every interaction. The platform integrates seamlessly with a wide array of popular business tools such as Salesforce, Zendesk, Microsoft Teams, Google Workspace, and Hubspot, enabling organizations to streamline workflows and centralize communication data. Built on a robust dual-cloud infrastructure, Dialpad Connect delivers enterprise-grade reliability with 100% uptime SLA, comprehensive disaster recovery, and 24/7 customer support. It meets strict security and privacy standards, including GDPR, HIPAA, SOC 2, ISO certifications, and LGPD compliance, ensuring sensitive data is well protected. Dialpad’s AI capabilities extend to providing live coaching to agents during calls, facilitating better sales outreach, and offering real-time analytics to boost operational efficiency. The platform caters to businesses of all sizes, from startups to global enterprises, helping them transform their communication strategies. Dialpad Connect simplifies complex communication needs into a unified platform that supports inbound and outbound contact centers, cloud phone systems, and virtual collaboration. Its flexibility and scalability allow organizations to adapt and grow while maintaining exceptional customer experiences. Ultimately, Dialpad Connect turns everyday conversations into actionable insights that drive business growth.

Media

Media

Integrations Supported

Integrations Supported

CRM-Hub
Freshdesk
Gong
Google Calendar
Help Scout
Jiminny
Josys
Kizen
Kustomer
Make
Microsoft 365
Microsoft Azure
Microsoft Teams
PolyAI
Recruitly
SMS-Magic
Theta Lake
Time Miner
Workers by Delos
Zapier

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

$15/user/month
We offer monthly and annual pricing for Dialpad Connect, Dialpad Support and Dialpad Sell.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

TelcoSwitch

Date Founded

2015

Company Location

United Kingdom

Company Website

telcoswitch.com

Company Facts

Organization Name

Dialpad

Date Founded

2011

Company Location

United States

Company Website

www.dialpad.com/business-communications/

Categories and Features

Business VoIP

Not specified

UCaaS

Not specified

Categories and Features

AI Sales Assistants

Not specified

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
IVR / Voice Recognition
Keyword Tracking

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Collaboration

Chat / Messaging
Contact Management
Video Conferencing

Team Chat

File Sharing
Groups / Channels
Search / Filter
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication

Audio Calls
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Video Conferencing

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Mobile Access
Presentation Streaming
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

Popular Alternatives

Popular Alternatives

Zoom Phone Reviews & Ratings

Zoom Phone

Zoom Communications
4.6 out of 5 stars
Intermedia Unite Reviews & Ratings

Intermedia Unite

Intermedia
4.2 out of 5 stars
Intermedia Unite Reviews & Ratings

Intermedia Unite

Intermedia
4.2 out of 5 stars
Yeastar P-Series PBX System Reviews & Ratings

Yeastar P-Series PBX System

Yeastar
4.8 out of 5 stars
Dialpad Support Reviews & Ratings

Dialpad Support

Dialpad
4.4 out of 5 stars
net2phone Reviews & Ratings

net2phone

4.4 out of 5 stars