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What is TeleCMI?

TeleCMI serves as a comprehensive platform for communication and collaboration, aimed at enhancing business connectivity and optimizing customer interactions. Users of SMS can engage in real-time collaboration while enjoying high-quality voice calls. By integrating with widely-used CRM systems, it allows for smooth synchronization that fosters efficient and tailored customer service experiences. Security is a top priority for TeleCMI, with all calls and messages being encrypted to protect sensitive information. Known for its dependable performance and outstanding call clarity, the platform guarantees consistent communication. Ultimately, TeleCMI equips businesses to deliver remarkable customer experiences, promotes effective teamwork, and significantly boosts productivity. Its user-friendly interface and robust features make it a valuable tool in today’s fast-paced business environment.

What is MiVoice Business?

The on-premises business phone system that offers all the vital tools needed for your organization to improve customer engagement. Central to Mitel's top-tier on-site communication solutions is MiVoice Business, which encompasses MiCollab, MiTeam Meetings, and MiContact Center Business, enabling staff to enjoy the advantages of integrated, scalable, and mobile communications effortlessly. This system provides your organization with everything required to raise communication standards through efficient mobility, collaborative teamwork, video conferencing, and exceptional customer experience management. MiVoice Business is designed to serve businesses of varying sizes, from 5 to 130,000 users, whether they operate from a single venue or multiple locations across the globe. Additionally, the software deployed on Mitel Collaboration Service Appliances can function on standard x-86 servers within a virtual environment, simplifying processes by minimizing the need for numerous devices—this is particularly beneficial for clients choosing a centralized unified communications approach. With MiVoice Business, companies can guarantee that their communication framework is both adaptable and strong, promoting continuous growth and innovation. Ultimately, this comprehensive solution empowers organizations to meet the ever-evolving demands of modern communication.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
LifeLinkr
Meritto
NeoDove
Pipedrive
Rsoft CRM
Salesforce
Sell.Do
Vitrify IVF Software
Zoho CRM

Integrations Supported

CASH+ Call Recording Software
OfficeWatch Call Reporting
OpenScape Session Border Controller
OpenText CX-E Voice
Oreka TR
TimelyBill

API Availability

API Availability

Pricing Information

$0
Business Voice Basic Plan
$0
Minimum 1 User

Business Voice Premium Plan
$15 yearly, $20 If Billed Monthly
Minimum 1 User

Business Voice Enterprise Plan
Per User/Month
$25 yearly, $30 If Billed Monthly
Minimum 2 Users

Contact Center Premium Plan
$30 Per User/Month
$40 If Billed Monthly
Minimum 4 Users

Contact Center Enterprise Plan
$40 Per User/Month
$50 If Billed Monthly
Minimum 4 Users
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support

Training Options

Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

TeleCMI Technologies

Date Founded

2016

Company Location

India

Company Website

www.telecmi.com

Company Facts

Organization Name

Mitel Networks

Date Founded

1973

Company Location

Canada

Company Website

www.mitel.com

Categories and Features

AI Call Center

Not specified

AI Dialers

Not specified

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Virtual Call Center

Business VoIP

Call Parking
Call Recording
Contact Management
IVR / Voice Recognition

Call Center

Not specified

Cloud PBX

Not specified

Sales Dialers

Not specified

Telephony

Not specified

Toll Free 800 Number

Not specified

Virtual Phone Number

Not specified

Categories and Features

Business VoIP

Not specified

Cloud PBX

Not specified

Telephony

Call Center Management
Contact Management
Inbound Reporting
VoIP
Voice & Data Integration

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