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What is Telia ACE?

Telia ACE is the Nordic region’s premier contact center as a service (CCaaS) platform, trusted by over 100,000 daily users and facilitating more than 350 million interactions annually across various industries and sectors. The platform enables organizations to create a truly seamless omnichannel experience, integrating all customer communications—voice, chat, text, and digital channels—into one cohesive interface to enhance accessibility and satisfaction. Telia ACE’s robust integration capabilities allow it to work effortlessly with most third-party systems, supporting complex customer journeys from start to finish. It leads the market with cutting-edge AI and speech technology applications, powered by deep learning and supported through partnerships with industry giants like Google and Microsoft. Telia ACE offers comprehensive tools such as automation, video conferencing, AI-powered virtual assistants, and smart knowledge bases, empowering contact centers to deliver efficient and personalized customer interactions. The solution drives data-driven development by providing powerful analytics and insights, helping organizations transform their customer service operations and improve business outcomes. Recognized by Frost & Sullivan for its perfect blend of technology and human touch, Telia ACE also supports on-demand training and consulting to maximize value. Its advanced security and compliance features ensure data privacy and operational reliability. By enabling organizations to adapt to evolving communication patterns, especially among younger audiences, Telia ACE helps future-proof customer engagement strategies. Overall, the platform is a strategic asset that fosters higher efficiency, better customer experiences, and long-term loyalty.

What is Bonvoice?

Bonvoice functions as an all-in-one solution for business communication, offering features such as cloud telephony, interactive voice response (IVR), call routing, call recording, auto dialers, CRM integrations, and AI-driven analytics. This platform not only ensures seamless communication through multiple channels but also automates numerous processes, allowing for scalable customer engagement that boosts operational efficiency, accelerates response times, and enhances the overall experience for clients. Furthermore, Bonvoice equips businesses with the tools necessary to refine and optimize their communication strategies efficiently, fostering stronger relationships with their customers. By leveraging these advanced features, organizations can adapt to the ever-evolving demands of the market.

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Integrations Supported

Boost.ai
Calabrio Quality Management
Centrical
Feelingstream
Findity
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Nexetic
Salesforce
TeamEngine

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

₹1499/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Telia Company

Date Founded

1853

Company Location

Sweden

Company Website

ace-showcase.com

Company Facts

Organization Name

Bonvoice

Date Founded

2018

Company Location

India

Company Website

bonvoice.com

Categories and Features

Call Center

Not specified

Cloud PBX

Not specified

Telephony

Not specified

Categories and Features

Telephony

Not specified

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