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What is Telia ACE?

Telia ACE is the Nordic region’s premier contact center as a service (CCaaS) platform, trusted by over 100,000 daily users and facilitating more than 350 million interactions annually across various industries and sectors. The platform enables organizations to create a truly seamless omnichannel experience, integrating all customer communications—voice, chat, text, and digital channels—into one cohesive interface to enhance accessibility and satisfaction. Telia ACE’s robust integration capabilities allow it to work effortlessly with most third-party systems, supporting complex customer journeys from start to finish. It leads the market with cutting-edge AI and speech technology applications, powered by deep learning and supported through partnerships with industry giants like Google and Microsoft. Telia ACE offers comprehensive tools such as automation, video conferencing, AI-powered virtual assistants, and smart knowledge bases, empowering contact centers to deliver efficient and personalized customer interactions. The solution drives data-driven development by providing powerful analytics and insights, helping organizations transform their customer service operations and improve business outcomes. Recognized by Frost & Sullivan for its perfect blend of technology and human touch, Telia ACE also supports on-demand training and consulting to maximize value. Its advanced security and compliance features ensure data privacy and operational reliability. By enabling organizations to adapt to evolving communication patterns, especially among younger audiences, Telia ACE helps future-proof customer engagement strategies. Overall, the platform is a strategic asset that fosters higher efficiency, better customer experiences, and long-term loyalty.

What is Dyalogo?

This platform operates entirely in the cloud and meets the highest quality standards established by Google Cloud Platform. By leveraging WebRTC technology, it is designed to be compatible with all operating systems, eliminating the need for VPNs and functioning on minimal bandwidth, which makes it particularly advantageous for remote work settings. It enables effortless communication with customers through a variety of channels such as phone calls, emails, chats, WhatsApp, SMS, and web forms. You can connect with your customers on their preferred platforms, ensuring a convenient and efficient experience. Serving as an omnichannel contact center solution, it not only simplifies interactions with customers across diverse channels but also improves the overall experience for both clients and agents, allowing for the amalgamation of various interactions into unified business processes. This comprehensive strategy guarantees that every customer interaction is impactful and significant, ultimately building stronger connections. Moreover, by integrating these communications, businesses can better track engagement metrics, leading to continuous improvement in customer service quality.

Media

Media

Integrations Supported

Boost.ai
Calabrio Quality Management
Centrical
Feelingstream
Findity
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Nexetic
Salesforce
TeamEngine

Integrations Supported

Facebook Messenger
Google Assistant
Google Cloud Platform
WhatsApp

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Telia Company

Date Founded

1853

Company Location

Sweden

Company Website

ace-showcase.com

Company Facts

Organization Name

Dyalogo SAS

Company Location

Colombia

Company Website

www.dyalogo.com/call-center-en-la-nube

Categories and Features

Call Center

Not specified

Cloud PBX

Not specified

Telephony

Not specified

Categories and Features

Call Center

Not specified

Cloud PBX

Not specified

Contact Management

Not specified

CRM

Not specified

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