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What is Telia ACE?

Telia ACE is the Nordic region’s premier contact center as a service (CCaaS) platform, trusted by over 100,000 daily users and facilitating more than 350 million interactions annually across various industries and sectors. The platform enables organizations to create a truly seamless omnichannel experience, integrating all customer communications—voice, chat, text, and digital channels—into one cohesive interface to enhance accessibility and satisfaction. Telia ACE’s robust integration capabilities allow it to work effortlessly with most third-party systems, supporting complex customer journeys from start to finish. It leads the market with cutting-edge AI and speech technology applications, powered by deep learning and supported through partnerships with industry giants like Google and Microsoft. Telia ACE offers comprehensive tools such as automation, video conferencing, AI-powered virtual assistants, and smart knowledge bases, empowering contact centers to deliver efficient and personalized customer interactions. The solution drives data-driven development by providing powerful analytics and insights, helping organizations transform their customer service operations and improve business outcomes. Recognized by Frost & Sullivan for its perfect blend of technology and human touch, Telia ACE also supports on-demand training and consulting to maximize value. Its advanced security and compliance features ensure data privacy and operational reliability. By enabling organizations to adapt to evolving communication patterns, especially among younger audiences, Telia ACE helps future-proof customer engagement strategies. Overall, the platform is a strategic asset that fosters higher efficiency, better customer experiences, and long-term loyalty.

What is Ringover?

Since its establishment in 2005, Ingouver Group has positioned itself as a leading European SaaS publisher and telecommunications provider. With a deep-rooted expertise in business telecommunications, the company launched Ringover in early 2018, offering a comprehensive communication solution that includes voice, video, chat, SMS, and call center functionalities, all delivered through a 100% cloud-based platform that serves 10,000 users. Ringover seamlessly integrates with various business applications and offers real-time analytics, simplifying the management of business communications to just a few clicks. The foundation of our success lies in our complete technological knowledge, an intuitive user interface, and unwavering support throughout the entire process. With Ringover, you can connect with your business from any location across the globe using either smartphones or PCs, requiring only a reliable internet connection to facilitate this flexibility. Additionally, this innovative platform empowers teams to collaborate efficiently, making it an essential tool for modern businesses.

Media

Media

Integrations Supported

Salesforce
Centrical
Feelingstream

Integrations Supported

Salesforce
5X
Aqore
Axis LMS
Brik Pro
Crelate
Crono
Gorgias
HubSpot CRM
Modjo
Noota
Outdoo AI
Pipedrive
Praiz
Workers by Delos
ZELIQ
Zoho CRM

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$44.00/month/user
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Telia Company

Date Founded

1853

Company Location

Sweden

Company Website

ace-showcase.com

Company Facts

Organization Name

Ringover

Date Founded

2005

Company Location

France

Company Website

www.ringover.com

Categories and Features

Call Center

Not specified

Cloud PBX

Not specified

Telephony

Not specified

Categories and Features

AI Dialers

Not specified

Auto Dialer

Not specified

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center

Business VoIP

Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Reporting/Analytics

Call Recording

Not specified

Call Tracking

Call Recording
Call Routing
IVR / Voice Recognition

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
IVR / Voice Recognition

Cloud PBX

Not specified

IVR

Call Center
Call Logging
Call Recording
Call Routing
Phone Key Input
Text to Speech
Voice Customization
Voice Mail

Productivity

Not specified

Sales

Not specified

Sales Dialers

Not specified

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Call Recording
Call Routing
Chat / Messaging
Fax Management
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Not specified

Web Conferencing

Not specified

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