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What is TellerGraph?

For a considerable duration, TELLERGRAPH has proven to be the standard for tools focused on branch staffing solutions. Its usage has been adopted by a wide array of financial institutions, and it also reaches the phone support and order departments of various non-bank entities. This adaptable tool is particularly suited for any setting where customer wait times are a concern. The TELLERGRAPH Teller Staffing Model functions on a personal computer, determining ideal staffing levels based on set maximum wait times and other parameters designated by the institution. The software provides a visual representation of staffing requirements throughout the day, broken down by each day of the week. These visual aids facilitate comparisons between existing staffing levels and suggested schedules, aiding in the enhancement of both customer service and employee productivity. Furthermore, service and activity benchmarks can be customized for different locations, allowing for up to four service areas in each branch, thereby offering a thorough overview of staffing and scheduling information. This adaptability guarantees that every branch can effectively address its specific operational needs while optimizing overall performance. Consequently, TELLERGRAPH remains an essential asset for improving branch efficiency across the board.

What is CareCalc?

CareCalc is a cutting-edge software solution designed specifically for care homes, allowing providers to accurately assess the daily care hour needs for each resident, translate those needs into exact staffing requirements for every shift, and identify any gaps in staffing to improve workforce planning while reducing reliance on costly agency staff. The application produces real-time, verifiable data on staffing levels in relation to the actual requirements of residents, which is advantageous during inspections by regulatory agencies such as the CQC, as well as when discussing funding justifications with local authorities and families. Moreover, CareCalc monitors fluctuations in resident dependency over time, offers oversight across multiple facilities through unified dashboards, and specifies the necessary skill sets to align staff capabilities with the complexity of care needed. By removing ambiguity and concentrating on person-centered data, CareCalc effectively showcases the total care hours needed, supports the justification of fees, provides crucial compliance records, and maintains a detailed historical account of both resident dependency and staffing decisions. This comprehensive functionality not only boosts operational efficacy but also promotes a higher standard of care for residents, ensuring their needs are met consistently. Ultimately, CareCalc serves as a vital tool in enhancing the overall management and quality of care within care homes.

Media

Media

Integrations Supported

Stackpile

Integrations Supported

API Availability

API Availability

Pricing Information

$10000 one-time payment

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Castle Creative Services

Date Founded

1981

Company Location

United States

Company Website

www.castlecreative.com/tellergraph.htm

Company Facts

Organization Name

Fusion eCare Solutions

Date Founded

2010

Company Location

United Kingdom

Company Website

fusioncare.co.uk/careCalc

Categories and Features

Banking

Compliance Tracking
Corporate Banking

Categories and Features

Home Care

Not specified

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