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What is Toma?

Toma is a cutting-edge AI solution tailored for automotive dealerships, designed to develop personalized voice agents that facilitate key operations like scheduling appointments, providing customer assistance, handling parts inquiries, and issuing recall alerts, all while serving as an ever-present virtual team member. This sophisticated platform delivers full receptionist capabilities, managing incoming calls at any hour, confirming and rearranging service appointments, transferring calls when needed, and resolving complex situations through appropriate escalation. Moreover, Toma takes the initiative by launching outbound campaigns, including recall notifications and appointment reminders to reduce no-show occurrences, while also collecting detailed information from callers, such as vehicle details and part numbers, to relay to dealership personnel. By effectively integrating with dealership management systems, Toma taps into real-time data, ensuring seamless, low-latency dialogues that reflect the dealership's up-to-date inventory, service offerings, and operational frameworks. This integration not only improves customer engagement but also streamlines workflow efficiency across the dealership, ultimately leading to enhanced overall performance and customer satisfaction. Additionally, Toma's ability to learn from interactions allows it to adapt and refine its responses, further elevating the dealership's service quality over time.

What is TEXT2DRIVE?

TEXT2DRIVE emerges as the premier strategy for customer engagement, proving to be both highly effective and financially rewarding. With endorsements from all major DMS providers, it fosters customer loyalty while simultaneously increasing revenue streams. By implementing TEXT2DRIVE, companies have reported an impressive average boost in their CSI scores by 35%, and a potential rise in total earnings of around $41,618 within just 30 days. The automated service reminders are particularly noteworthy, generating an average of $22,022 over two months, whereas appointment reminders add an additional $21,165 to the revenue. Businesses that leverage TEXT2DRIVE’s two-way texting features for scheduling, service notifications, recall alerts, bill settlements, and many other tasks can dramatically improve both customer satisfaction and their bottom line. As the leading platform for dealer communication, TEXT2DRIVE simplifies operations by removing the burdens of manual data entry and spreadsheet management, enabling dealerships to concentrate on what is most important: their clientele. This automation not only enhances communication throughout the customer lifecycle but also guarantees a smooth experience for both businesses and their customers. In today’s competitive landscape, embracing TEXT2DRIVE might just be the essential step towards achieving unparalleled success. As a result, businesses that prioritize efficiency and customer engagement are likely to see transformative outcomes.

Media

Media

Integrations Supported

360 Payments
Auto/Mate
Autosoft
CDK Global
Dealertrack DMS
Forte HCM
Kount
PBS DMS

Integrations Supported

360 Payments
Auto/Mate
Autosoft
CDK Global
Dealertrack DMS
Forte HCM
Kount
PBS DMS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Toma

Date Founded

2024

Company Location

United States

Company Website

www.toma.com

Company Facts

Organization Name

TEXT2DRIVE

Date Founded

2008

Company Location

United States

Company Website

text2drive.com

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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