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What is United World Telecom?

United World Telecom (UWT) is a global cloud communications provider helping businesses establish and manage international voice services across 160+ countries. Founded in 1996, UWT combines extensive global coverage with flexible solutions designed for businesses of all sizes. Organizations can provision local, national, and toll-free phone numbers in international markets to establish a local presence and improve customer accessibility. In supported countries, Local 2-Way Voice enables businesses to make and receive calls using the same local phone number, with local caller ID for outbound communications. UWT offers a complete cloud phone system with business softphones, advanced call routing, IVR, call recording, reporting, and AI-powered call insights. Businesses can also integrate international voice services into existing PBX, contact center, and unified communications platforms through SIP trunking, BYOC, and CRM integrations. Services are managed through an online control panel, giving administrators flexibility to configure routing, monitor calling activity, and manage their global communications. With 24/7 live support, dedicated account management, and customizable solutions, UWT helps organizations simplify international business communications while maintaining control over their existing technology infrastructure.

What is Nextiva?

Nextiva delivers a future-ready Unified-CXM platform that centralizes every customer interaction into a single, AI-powered hub. Instead of juggling multiple systems, businesses gain an integrated solution that supports voice calls, SMS, messaging apps, email, live chat, social media, reviews, and video. Its real-time journey orchestration engine analyzes data from all channels, providing deep insights into customer sentiment and behavior while automating repetitive workflows. This allows companies to cut operating costs, accelerate response times, and provide personalized service at scale. The platform includes workforce engagement management features that connect customer-facing teams with back-office operations, reducing agent attrition and boosting performance. Its AI capabilities—such as predictive insights, pre-built automations, and self-service optimization—enable organizations to realize value quickly without heavy customization. Designed with an open architecture and REST APIs, Nextiva scales seamlessly, integrates with existing enterprise systems, and supports industries with strict compliance needs. Customers benefit from increased productivity, higher satisfaction scores, and tangible growth in customer lifetime value. With recognition across analyst firms and review platforms, Nextiva is ranked among leaders in the CCaaS and Unified-CXM markets. Backed by endorsements from industry pioneers like Steve Wozniak, Nextiva stands out as a trusted partner for organizations committed to delivering world-class customer experiences.

Media

Media

Integrations Supported

Salesforce
Zendesk
3CX
Genesys Cloud CX
Microsoft Teams
Zoho CRM

Integrations Supported

Salesforce
Zendesk
AbacusLaw
Active Directory
AuguTech
Bitrix24
Clio
ConnectWise Automate
Flip
HubSpot Data Hub
Liine
Operata
Rippling
SalesExec
SalesStreamliner
Tenfold

API Availability

Has API

API Availability

Pricing Information

$7.95 per month
Plans start at $7.95/month, with pricing varying by country, phone number type, usage, and service configuration. Additional options include outbound calling, business softphones, SIP connectivity, and advanced features. Custom pricing is available for enterprise requirements and higher-volume deployments.
Free Trial Offered?

Pricing Information

$19.95 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
Windows
Mac
On-Prem

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

United World Telecom

Date Founded

1996

Company Location

United States

Company Website

www.unitedworldtelecom.com

Company Facts

Organization Name

Nextiva

Date Founded

2008

Company Location

United States

Company Website

www.nextiva.com

Categories and Features

Call Forwarding

Not specified

Toll Free 800 Number

Not specified

Virtual Phone Number

Not specified

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Not specified

Call Forwarding

Not specified

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Help Desk

Not specified

Live Chat

Canned Responses
Offline Form
Proactive Chat
Third Party Integration

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Toll Free 800 Number

Not specified

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Vanity Phone Number

Not specified

Virtual Phone Number

Not specified

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