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Upfirst serves as a small business answering service that utilizes AI technology, functioning similarly to a virtual assistant by managing calls and collecting information during your absence. This innovative service provides several advantages, including:
- Ensuring that your business calls are handled professionally by directing them to a trained agent.
- Enhancing your team's knowledge by incorporating FAQs, office hours, company policies, and other essential details.
- Sending you summaries of conversations via text or email for your records.
- Managing incoming calls, gathering lead information, and directing it to the right team members for follow-up.
Additionally, you have the flexibility to personalize your Upfirst agent's voice, greeting, and instructions, allowing for a tailored experience that reflects your brand's identity. By leveraging Upfirst, you can ensure that your business maintains a professional presence even when you're not available.
What is Nextiva XBert?
Nextiva XBert is an AI-powered assistant designed to oversee customer communications, acting as an answering service, receptionist, and support representative that operates 24/7 to manage phone calls, texts, chats, and emails. It greets callers, answers questions, organizes and modifies appointments, gathers lead details, and resolves common inquiries autonomously, only escalating issues when they surpass the AI's expertise or involve sensitive information.
The performance of XBert is enhanced through the analysis of your business website, services, hours of operation, and frequently asked questions, allowing it to continuously improve its responses based on actual user interactions. It merges voice, text, and chat into a unified conversation thread, ensuring that the context remains intact across various communication channels. Built on Nextiva's powerful enterprise framework, it complies with regulatory standards such as PCI DSS, HIPAA, and GDPR, while also offering features like comprehensive call recording and transcription, along with customizable operational limits.
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Media
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Integrations Supported
Acuity Scheduling
Clio
Google Calendar
Microsoft Outlook
Zapier
API Availability
API Availability
Pricing Information
$24.95/month for 30 calls
If you ever need to list out the pricing plans:
Starter: $24.95/mo for 30 calls | $1.50 per additional call | 24/7 answering, call forwarding, dedicated business number, call summaries, call recordings & transcriptions, integrations, send texts, spam filtering, call transfers, customizable AI receptionist
Premium: $59.95/mo for 90 calls | $1 per additional call | 24/7 answering, call forwarding, dedicated business number, call summaries, call recordings & transcriptions, integrations, send texts, spam filtering, call transfers, customizable AI receptionist
Pro : $159.95/mo for 300 calls | $0.75 per additional call | 24/7 answering, call forwarding, dedicated business number, call summaries, call recordings & transcriptions, integrations, send texts, spam filtering, call transfers, customizable AI receptionist
Scale: $299/mo for 600 calls | $0.70 per additional call | 24/7 answering, call forwarding, dedicated business number, call summaries, call recordings & transcriptions, integrations, send texts, spam filtering, call transfers, customizable AI receptionist
Starter: $24.95/mo for 30 calls | $1.50 per additional call | 24/7 answering, call forwarding, dedicated business number, call summaries, call recordings & transcriptions, integrations, send texts, spam filtering, call transfers, customizable AI receptionist
Premium: $59.95/mo for 90 calls | $1 per additional call | 24/7 answering, call forwarding, dedicated business number, call summaries, call recordings & transcriptions, integrations, send texts, spam filtering, call transfers, customizable AI receptionist
Pro : $159.95/mo for 300 calls | $0.75 per additional call | 24/7 answering, call forwarding, dedicated business number, call summaries, call recordings & transcriptions, integrations, send texts, spam filtering, call transfers, customizable AI receptionist
Scale: $299/mo for 600 calls | $0.70 per additional call | 24/7 answering, call forwarding, dedicated business number, call summaries, call recordings & transcriptions, integrations, send texts, spam filtering, call transfers, customizable AI receptionist
Free Trial Offered?
Pricing Information
$15/user/month
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
Upfirst
Date Founded
2024
Company Location
United States
Company Website
upfirst.ai
Company Facts
Organization Name
Nextiva XBert
Date Founded
2025
Company Location
United States
Company Website
www.nextiva.com/products/ai-receptionist
Categories and Features
AI Phone Answering Agents
Not specified
AI Receptionists
Not specified
AI Voice Agents
Not specified
Answering Services
Not specified
Categories and Features
AI Phone Answering Agents
Not specified
AI Receptionists
Not specified
AI Voice Agents
Not specified