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What is SoundHound?
SoundHound AI is a conversational and agentic AI platform built to automate customer, employee, and commerce interactions through voice and digital channels. Its OASYS platform serves as a voice-native orchestration layer for developing, deploying, and managing AI agents that can understand requests and take actions across connected business systems. The platform is designed for real-world conversations, including environments where background noise, interruptions, varied speaking styles, and complex requests can make traditional voice automation difficult. SoundHound combines conversational understanding with agent orchestration, business rules, integrations, guardrails, and optional human assistance to help agents complete tasks reliably. Organizations can deploy the same underlying platform across contact centers, mobile applications, websites, physical locations, vehicles, employee systems, and other customer or workforce touchpoints. Service use cases include resolving support requests, automating contact-center interactions, assisting employees, handling IT and HR service desk tasks, and supporting front-desk operations. Commerce capabilities allow businesses to turn conversations into transactions through applications such as restaurant ordering, voice commerce, and other purchasing experiences. SoundHound also supports digital assistants and automotive voice experiences that allow users to interact with products and services through natural conversation. Enterprise security features include layered guardrails, a dedicated PII detection and masking model, tenant isolation, encryption, access controls, and logs that make agent decisions traceable and auditable. The platform serves industries including automotive, healthcare, financial services, insurance, restaurants, retail, telecommunications, travel and hospitality, utilities, and other sectors with high volumes of conversational interactions.
Integrations Supported
Operata
API Availability
Has API
API Availability
Has API
Pricing Information
€79/month + €99 one-time activ
14-day free trial at €0. VOXA Starter is €79/month plus a one-time €99 activation fee. Includes one property, one AI agent, guest inquiry handling, live website conversations, basic client dashboard access, email support, and assisted onboarding. Professional and Enterprise are planned roadmap tiers and are not currently available for purchase.
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
AIBUILDHUBS G.P.
Date Founded
2026
Company Location
Greece
Company Website
aibuildhubs.com/voxa-ai-voice-agent-real-estate-hotels/
Company Facts
Organization Name
SoundHound AI
Date Founded
2005
Company Location
United States
Company Website
www.soundhound.com
Categories and Features
Categories and Features
Natural Language Processing
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Text to Speech
API
Adjust Speaking Rate / Pitch
Audio Optimization
Custom Lexicons
Different Voice Choices
Multi-Language Support
Synchronize Speech