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What is ValueText?

ValueText is a dynamic messaging tool tailored specifically for Salesforce users, facilitating seamless communication across multiple channels, including SMS, WhatsApp, and Telegram. Users can easily initiate text conversations from their Salesforce records, encompassing contacts, leads, opportunities, and even custom entities, making engagement straightforward and efficient. The application features a central Chat Console and Converse Inbox to effectively manage customer interactions, ensuring that all communication is consolidated within a single platform. Users have the ability to personalize their messaging experience by incorporating custom labels, leveraging dynamic templates, sharing files and audio messages, scheduling texts, and establishing automated responses, among other functionalities. For those who need to distribute messages to numerous recipients simultaneously, ValueText streamlines this task through List Views, Reports, or Campaigns, making bulk communication hassle-free. Custom messages can be created, or existing templates and bots can be utilized to enhance the efficiency of interactions. If you’re looking to improve productivity and save time, ValueText enables the automated sending of SMS and WhatsApp messages directly within Salesforce using native automation tools, allowing users to quickly confirm appointments, send reminders, offer special deals, and more. This ensures that users remain focused on their core responsibilities while improving their communication workflows. Overall, this holistic messaging solution not only increases operational efficiency but also strengthens customer relationships by providing timely and relevant interactions.

What is Outside Voice?

Start collecting feedback from your audience through their favored communication platform, capitalizing on WhatsApp, a beloved messaging service used by millions worldwide. With approximately one-third of the global population utilizing WhatsApp every day, there’s no need to ask your participants to install another application when they already favor this one. By reaching out via WhatsApp, you can bypass the clutter often found in email inboxes, allowing for quicker responses that transition from taking hours to just minutes. WhatsApp creates a familiar setting where respondents feel at ease sharing their opinions and insights. By engaging with your audience in their preferred environment, you can achieve response rates that often surpass 95%. This method eliminates the inconvenience of navigating through email links and complicated websites, enabling you to connect with them where they naturally communicate. While quantitative data reveals the "what," it frequently falls short in explaining the "why." To deepen your insights, combine multiple-choice questions with video and audio responses, giving participants the opportunity to express their thoughts more fully and enhance your grasp of their viewpoints. This strategy not only simplifies the feedback process but also cultivates a more interactive experience for the respondents, fostering a sense of connection and involvement. Ultimately, leveraging WhatsApp can significantly enhance the quality of the feedback you receive, leading to richer data and more informed decision-making.

Media

Media

Integrations Supported

WhatsApp
Salesforce
Telegram

Integrations Supported

WhatsApp

API Availability

API Availability

Pricing Information

$5 per user per month
Basic: $5 per user per month
Standard: $9 per user per month
Pro: $18 per user per month
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

ValueText

Date Founded

2017

Company Location

India

Company Website

valuetext.io

Company Facts

Organization Name

Outside Voice

Date Founded

2019

Company Location

Singapore

Company Website

www.outsidevoice.io

Categories and Features

Bulk SMS

Not specified

SMS Marketing

Not specified

WhatsApp Marketing

Not specified

Categories and Features

Survey

Not specified

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