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What is Velaro?

Utilizing live chat enables the collection of customer insights and fosters real-time connections. Our comprehensive suite of live chat, engagement, and customer management tools empowers you to oversee all online interactions effectively. You can monitor first-party data from visitors and evaluate engagements through various methods like reporting, queueing, and streamlined workflows. Additionally, chatbots equipped with natural language understanding can be implemented to welcome visitors, respond to inquiries, sort leads, and generate tickets. These intelligent bots also have the capability to gather customized information and streamline backend tasks such as checking order statuses and scheduling appointments. Customers have the flexibility to communicate with you through multiple messaging platforms, ensuring accessibility no matter their location. They can connect via web messaging, WhatsApp, Facebook Messenger, Twitter, and SMS. Moreover, your website can facilitate both scheduled and instant calls to enhance customer outreach. Agents can efficiently manage chats or phone calls through the Velaro console, making customer service seamless and effective. This multi-channel approach ensures that you remain connected with your customers at all times.

What is Stand Chat?

Stand Chat gives product, sales, and expert teams 24/7 AI website coverage while keeping people available for conversations that matter. A trained AI stand-in answers questions, qualifies interest, captures leads, and watches for custom conversation signals. When an important conversation appears, Stand alerts the right teammate and asks the visitor before a person joins with the full chat context. Teams can run multiple AI agents across unlimited sites, communicate in 24+ languages, monitor conversations in real time, search and export history, and turn recurring questions into evidence-backed Product Discovery reports. Website pages and documents can ground AI answers through knowledge bases. Installation takes one HTML snippet. Base is free forever with 15 chats per week; Pro is $10/month. Business is $3,600/year and includes 200 MB indexed content, nightly sitemap updates, onboarding, more instruction capacity, and one agreed backend API workflow.

Media

Media

Integrations Supported

Facebook
Google Analytics
LinkedIn
NetSuite
Parsey
Salesforce Agentforce Service
WordPress
X (Twitter)
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$19.95 per user per month
Free Trial Offered?

Pricing Information

0
Base: $0 forever with 15 chats per week and no credit card. Pro: $10/month with 150 chats per month; additional chats are $0.10 each with budget-capped automatic top-ups. Business: $3,600/year with 15,000 chats per year; additional chats are $0.10 each. Chats are complete visitor conversations, not messages or token credits. There are no per-seat fees.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Velaro

Date Founded

2000

Company Location

United States

Company Website

www.velaro.com

Company Facts

Organization Name

Stand Chat

Date Founded

2026

Company Location

United States

Company Website

stand.chat/

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Machine Learning
Natural Language Processing
Reporting / Analytics

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