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What is VestaCall?

VestaCall is a cloud-centric provider of contact center solutions and UCaaS that utilizes artificial intelligence to offer features like global voice termination, SIP trunking, and sophisticated business phone systems. By merging voice services, routing capabilities, analytics, automation, and customer communication tools into one cohesive platform, VestaCall enables organizations to minimize revenue losses caused by missed calls and inadequate customer service experiences. Their diverse range of services includes Cloud PBX, SIP Trunking, Conversational AI, Cloud Contact Center, and Live Analytics, addressing various needs such as inbound customer support, outbound sales, operations for remote teams globally, and extensive communication for enterprises. A standout feature of VestaCall’s Cloud PBX is its provision of a high-quality virtual phone system that boasts extensive coverage in over 100 countries, offering features like HD voice quality, mobile and desktop applications, an auto-attendant with multi-tiered IVR menus, real-time call analytics, team messaging, call recording, and AI-based transcription services. This all-inclusive assortment of tools is designed to empower businesses to proficiently manage their communications, while also significantly improving customer engagement and satisfaction. By leveraging these advanced features, companies can streamline operations and foster stronger relationships with their customers.

What is 8x8?

A single platform integrates cloud telephony, video collaboration, team messaging, contact center capabilities, and analytics, all in one place. By providing users with tailored features, organizations can significantly lower their overall ownership costs. This platform fosters collaboration among specialized team members and contact center staff, effectively breaking down silos within the organization. It features a comprehensive administration tool for easy system setup, along with user and data management functionalities. With just one license, users can seamlessly combine calling, directory services, video conferencing, messaging, and contact center operations. Enjoy enterprise-level reliability and high-quality cloud connectivity to link your business globally. Schedule, initiate, or participate in HD audio and video meetings without being restricted by device or location. Easily access your contacts from any device, whether they are internal colleagues or external partners. This intelligent and collaborative solution empowers organizations to enhance customer experiences, driving engagement and satisfaction. Ultimately, adopting such a versatile platform can lead to improved communication and efficiency across all levels of your business.

Media

Media

Integrations Supported

Salesforce
HubSpot CRM

Integrations Supported

Salesforce
8x8 Video Meetings
Act!
AdQuick
Aisera
Calabrio Quality Management
Chatlease
CoRecruit
CommunityWFM
Dimension Labs
Gong
Integrate.io
MidoNet
Motileo
Operata
Refold
Roghnu
SalesExec
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$19.99 per month

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

VestaCall

Date Founded

2015

Company Location

China

Company Website

vestacall.com

Company Facts

Organization Name

8x8

Date Founded

1987

Company Location

United States

Company Website

www.8x8.com

Categories and Features

Business VoIP

Not specified

Cloud PBX

Not specified

SIP Trunk

Not specified

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Not specified

SIP Trunk

Not specified

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Toll Free 800 Number

Not specified

UCaaS

Not specified

Vanity Phone Number

Not specified

Video Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Virtual Phone Number

Not specified

Web Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

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