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What is VestaCall?

VestaCall is a cloud-centric provider of contact center solutions and UCaaS that utilizes artificial intelligence to offer features like global voice termination, SIP trunking, and sophisticated business phone systems. By merging voice services, routing capabilities, analytics, automation, and customer communication tools into one cohesive platform, VestaCall enables organizations to minimize revenue losses caused by missed calls and inadequate customer service experiences. Their diverse range of services includes Cloud PBX, SIP Trunking, Conversational AI, Cloud Contact Center, and Live Analytics, addressing various needs such as inbound customer support, outbound sales, operations for remote teams globally, and extensive communication for enterprises. A standout feature of VestaCall’s Cloud PBX is its provision of a high-quality virtual phone system that boasts extensive coverage in over 100 countries, offering features like HD voice quality, mobile and desktop applications, an auto-attendant with multi-tiered IVR menus, real-time call analytics, team messaging, call recording, and AI-based transcription services. This all-inclusive assortment of tools is designed to empower businesses to proficiently manage their communications, while also significantly improving customer engagement and satisfaction. By leveraging these advanced features, companies can streamline operations and foster stronger relationships with their customers.

What is Fusion Connect?

A single call can link all aspects of your business operations. Fusion Connect serves as your Managed Services Provider, delivering comprehensive internet solutions for SDWAN, business VoIP (UCaaS), internet connectivity, secure networking, and various other needs. Their Business VoIP service features Internet-based faxing and softphone capabilities, ensuring compatibility with both Windows and Mac systems, as well as a range of other devices to maximize usability. Additionally, Fusion Connect is dedicated to enhancing your business communication and connectivity experience.

Media

Media

Integrations Supported

Salesforce
HubSpot CRM

Integrations Supported

Salesforce
Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
NetSuite
NetSuite CRM
Sugar Sell
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$19.95/month/user
Starting price$19.95/month/user
Free Trial Offered?

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

VestaCall

Date Founded

2015

Company Location

China

Company Website

vestacall.com

Company Facts

Organization Name

Fusion Connect

Date Founded

1996

Company Location

United States

Company Website

www.fusionconnect.com

Categories and Features

Business VoIP

Not specified

Cloud PBX

Not specified

SIP Trunk

Not specified

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Managed Hosting

Not specified

SIP Trunk

Caller ID
Multiple DID Options
PSTN Forwarding
e911

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
File Sharing
Mobile Access
Voice Mail

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