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What is VitalPBX?

VitalPBX is a comprehensive PBX platform built on Asterisk and designed to operate on Centos 7. This powerful and adaptable platform enables users to effortlessly manage their PBX systems with ease. With an intuitive user interface complemented by helpful tooltips, navigating through the system is straightforward. It is essential for telephony systems to remain vigilant about potential security vulnerabilities and implement measures to mitigate these risks. VitalPBX provides multiple layers of defense to safeguard against cyber threats in the realm of VoIP communications. Moreover, its security features ensure that users can maintain a reliable and secure communication environment.

What is InGenius?

InGenius Connector Enterprise effectively merges current telephone systems with leading CRMs through a solution that has been tested and proven in enterprise environments. Upland InGenius tailors itself to meet the specific needs of contact centers by employing cutting-edge computer telephony integration (CTI) techniques. With two decades of expertise in enterprise telephony and exceptional customer support, InGenius enhances productivity and elevates the customer experience for contact centers. The features offered by InGenius Connector Enterprise include screen pop notifications, click-to-dial functionality, automated logging of calls, and comprehensive call reporting. This enables agents to serve customers more efficiently while gaining a holistic view of all interactions, which aids in making informed decisions. The solution is compatible with various customer relationship management platforms and a range of phone systems, ensuring versatility and adaptability for different operational needs. Supported CRMs include Microsoft Dynamics 365, Salesforce, and ServiceNow, while compatible phone systems encompass Asterisk, Avaya, Cisco, Genesys, and Mitel. By integrating these technologies, InGenius facilitates a smoother workflow for contact centers.

Media

Media

Integrations Supported

Salesforce
Salesforce Agentforce Service

Integrations Supported

Salesforce
Salesforce Agentforce Service

API Availability

Has API

API Availability

Has API

Pricing Information

$100
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VitalPBX

Date Founded

2017

Company Location

United States

Company Website

vitalpbx.com

Company Facts

Organization Name

Upland Software

Date Founded

2010

Company Location

United States

Company Website

uplandsoftware.com/ingenius/

Categories and Features

PBX

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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