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What is Voiptime Contact Center?

A cloud-based call center solution can enhance talking time by as much as 30%. This system features automated call distribution, an interactive voice response (IVR) system, and call campaigns with three dialing options: Preview Power and Predictive. Additionally, it includes a mini CRM, call scripting, quality assurance measures, comprehensive reporting, and various other functionalities. Voiptime Cloud Contact Center software is relied upon by over a thousand users, demonstrating its widespread trust and effectiveness in the industry. Its robust features ensure that businesses can optimize their communication strategies efficiently.

What is Sip2Dial?

Cloud-based call center solutions aim to address the difficulties inherent in traditional on-premises systems. Our offering allows businesses to manage their call centers remotely while ensuring robust protection of their sensitive data from potential cyber threats. Sip2Dial’s state-of-the-art cloud call center software provides agents with crucial tools and pertinent information to enhance their performance. With a straightforward interface, our platform effectively consolidates customer interactions across various channels and assigns them to the suitable agents without hassle. A key feature of our software is its capability to reduce hold times by giving customers the choice of receiving a callback when it's their turn, which significantly improves their overall experience. This method not only boosts transparency and visibility but also greatly simplifies operational processes. At Sip2Dial, we focus on grasping the distinct needs of our clients, investing time to tailor our solutions to meet the specific demands of diverse contact centers. Through comprehensive data collection and analysis, we strive to improve operational efficiency, optimize resource allocation, and drive better business outcomes. Ultimately, we are dedicated to equipping businesses with the necessary tools for effective communication, leading to heightened customer satisfaction and loyalty. Our mission is to ensure that every interaction is managed with precision and care, fostering long-term relationships between businesses and their customers.

Media

Media

Integrations Supported

Gmail
Twilio
Zapier

Integrations Supported

Catalyst
EZ Doc Filer

API Availability

Has API

API Availability

Has API

Pricing Information

$70 per user per month

Pricing Information

$19.95 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Voiptime Cloud

Date Founded

2010

Company Location

United States

Company Website

voiptimecloud.com

Company Facts

Organization Name

Sip2Dial

Date Founded

2015

Company Location

United States

Company Website

sip2dial.com

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
File Transfer
Instant Retrieval
On-Demand Recording

Cloud Communication Platform

Call Center
Call Recording
Call Routing
Chat / Messaging
IVR / Voice Recognition

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech

Power Dialers

Not specified

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Sales Dialers

Not specified

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Categories and Features

Call Center

Real-time Chat
Reporting/Analytics

IVR

Not specified

Voice Broadcasting

Not specified

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