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What is Voiso?

Voiso is a cloud-based contact center platform that simplifies the process of establishing, scaling, and overseeing your contact center, all while enhancing customer satisfaction and business performance. It offers a range of features such as local calling options, intelligent auto dialers, AI-driven voice recognition, tools for agent management, and support for multiple communication channels. In addition, Voiso seamlessly integrates with leading CRM and helpdesk systems, making it easier for businesses to enhance their communication strategies. The platform not only aids in scaling your operations but also allows you to engage with customers in countries with stringent regulations, thereby facilitating international business growth. By leveraging these capabilities, Voiso positions itself as a comprehensive solution for modern contact center needs.

What is CloudCall?

CloudCall stands out as the sole communications platform specifically tailored for companies utilizing CRM systems. It enhances decision-making by recording all calls and communications, seamlessly integrating them into CRM contact records, which empowers businesses to maintain oversight of remote teams and boost productivity significantly. This unique approach ensures that teams can operate efficiently, regardless of location, while also fostering a more insightful understanding of customer interactions.

Media

Media

Integrations Supported

Microsoft Dynamics 365
Salesforce
Zoho CRM
Outdoo AI
Pipedrive
Proftit CRM
Sugar Sell
UTIP
Zendesk

Integrations Supported

Microsoft Dynamics 365
Salesforce
Zoho CRM
Act!
Bullhorn
Chameleon-i
Engaged CRM
Influence Recruitment Software
Jiminny
JobDiva
Spinify
Tracker
Vincere

API Availability

Has API

API Availability

Pricing Information

$49 per user per month
Free Trial Offered?

Pricing Information

$15/user/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voiso

Date Founded

2016

Company Location

Singapore

Company Website

voiso.com

Company Facts

Organization Name

CloudCall

Date Founded

2011

Company Location

United Kingdom

Company Website

www.cloudcall.com

Categories and Features

AI Call Center

Not specified

AI Dialers

Not specified

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Progressive Dialer
Surveys

Business VoIP

Call Recording
Contact Management
Encryption
IVR / Voice Recognition
SIP Trunking
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Workflow Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Campaign Specific Caller ID
Contact Management
Lead Capture
Lead Management

Sales Dialers

Not specified

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Business VoIP

Call Recording
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking

Cloud PBX

Call Recording
IVR / Voice Recognition
SIP Trunking

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Voice Mail

SIP Trunk

Call Data Records
Caller ID

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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