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What is Voiso?

Voiso is a cloud-based contact center platform that simplifies the process of establishing, scaling, and overseeing your contact center, all while enhancing customer satisfaction and business performance. It offers a range of features such as local calling options, intelligent auto dialers, AI-driven voice recognition, tools for agent management, and support for multiple communication channels. In addition, Voiso seamlessly integrates with leading CRM and helpdesk systems, making it easier for businesses to enhance their communication strategies. The platform not only aids in scaling your operations but also allows you to engage with customers in countries with stringent regulations, thereby facilitating international business growth. By leveraging these capabilities, Voiso positions itself as a comprehensive solution for modern contact center needs.

What is Diabolocom?

For more than twenty years, Diabolocom has been revolutionizing the way businesses engage with their customers through its innovative cloud-native Contact Center as a Service (CCaaS) platform. Utilizing exclusive generative AI technology, Diabolocom offers sophisticated automation, enhanced accessibility, and insightful analytics designed to meet the evolving requirements of customer service and sales. The AI Assistant provided by Diabolocom enriches each customer interaction by delivering real-time transcription, evaluating satisfaction levels, and offering guidance on the most effective next steps to take. What sets Diabolocom apart is the seamless integration of native AI focused on customer experience alongside comprehensive telecom capabilities, resulting in a highly personalized telephony service. By streamlining repetitive tasks, organizations can shift their attention towards fostering customer loyalty and enhancing revenue generation. Our solution can be integrated either natively or through APIs with popular CRM platforms such as Salesforce, Oracle, and Microsoft Dynamics, guaranteeing thorough visibility across all customer interactions. Esteemed brands like Mitsubishi Electric, Nikon, and Brinks trust Diabolocom to provide unique, AI-enhanced customer experiences. With a remarkable 97% reduction in post-call handling times and a 12% decrease in customer churn, our platform not only boosts operational efficiency but also empowers teams to remain adaptable in a fast-changing market landscape. This commitment to innovation is why Diabolocom continues to lead the industry in customer engagement solutions.

Media

Media

Integrations Supported

Microsoft Dynamics 365
Salesforce
Zendesk
Bitrix24
Outdoo AI
Pipedrive
Proftit CRM
Sugar Sell
UTIP
Zoho CRM

Integrations Supported

Microsoft Dynamics 365
Salesforce
Zendesk
CROSS-CRM
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
Modjo
Oracle CRM On Demand
Pega CRM
SAP CRM
ServiceNow

API Availability

Has API

API Availability

Has API

Pricing Information

$49 per user per month
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voiso

Date Founded

2016

Company Location

Singapore

Company Website

voiso.com

Company Facts

Organization Name

Diabolocom

Date Founded

2005

Company Location

France

Company Website

www.diabolocom.com

Categories and Features

AI Call Center

Not specified

AI Dialers

Not specified

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Progressive Dialer
Surveys

Business VoIP

Call Recording
Contact Management
Encryption
IVR / Voice Recognition
SIP Trunking
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Workflow Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Campaign Specific Caller ID
Contact Management
Lead Capture
Lead Management

Sales Dialers

Not specified

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

AI Call Center

Not specified

Business VoIP

Call Parking
Call Recording
Contact Management
IVR / Voice Recognition
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Not specified

Sales Dialers

Not specified

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Virtual Phone Number

Not specified

Workforce Optimization (WFO)

Quality Management
Real-time Guidance
Reporting
Speech Analytics

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