Talkdesk Reviews & Ratings

Talkdesk

4.5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 2 Ratings

Total 4.5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

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What is Voiso?

Voiso is a cloud-based contact center platform that simplifies the process of establishing, scaling, and overseeing your contact center, all while enhancing customer satisfaction and business performance. It offers a range of features such as local calling options, intelligent auto dialers, AI-driven voice recognition, tools for agent management, and support for multiple communication channels. In addition, Voiso seamlessly integrates with leading CRM and helpdesk systems, making it easier for businesses to enhance their communication strategies. The platform not only aids in scaling your operations but also allows you to engage with customers in countries with stringent regulations, thereby facilitating international business growth. By leveraging these capabilities, Voiso positions itself as a comprehensive solution for modern contact center needs.

What is Talkdesk?

Talkdesk® helps enterprises put the right customer work in the hands of the right worker, human or AI. Its AI-native platform combines enterprise CCaaS with Customer Experience Automation (CXA) to support the human-AI hybrid workforce. CXA uses agentic AI and multi-agent orchestration to automate resolution across AI agents, people, data, knowledge, and business systems. It supports AI agents from discovery and natural-language creation through testing and optimization. Talkdesk CCaaS supports human engagement, routing, workforce management, agent guidance, and analytics. Unified data and governance maintain context and consistent execution across the customer journey. Industry-specific AI, workflows, and integrations support more than 12 industries, including financial services, healthcare, retail, travel, utilities, and the public sector. Organizations can use Talkdesk CCaaS and CXA together or add CXA to an existing cloud, hybrid, or on-premises contact center.

Media

Media

Integrations Supported

Outdoo AI
Pipedrive
Zendesk
Microsoft Dynamics 365
Zoho CRM

Integrations Supported

Outdoo AI
Pipedrive
Zendesk
Flip
Google
Gradient Labs
Help Scout
Heylee
HubSpot Service Hub
LiveChat
Microsoft 365
Microsoft Power Platform
Operata
PCI Pal
Salesforce Agentforce 360 Platform
Salesforce Agentforce Service
Slack
Zoho Analytics

API Availability

Has API

API Availability

Pricing Information

$49 per user per month
Free Trial Offered?

Pricing Information

$85 per month
Select the Talkdesk edition right for you and stay ahead of customer needs with digital, AI, and industry-specific products.

Talkdesk has 4 pricing editions, from $85 to $225. A free trial of Talkdesk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voiso

Date Founded

2016

Company Location

Singapore

Company Website

voiso.com

Company Facts

Organization Name

Talkdesk

Date Founded

2011

Company Location

United States

Company Website

www.talkdesk.com

Categories and Features

AI Call Center

Not specified

AI Dialers

Not specified

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Progressive Dialer
Surveys

Business VoIP

Call Recording
Contact Management
Encryption
IVR / Voice Recognition
SIP Trunking
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Workflow Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Campaign Specific Caller ID
Contact Management
Lead Capture
Lead Management

Sales Dialers

Not specified

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

AI Call Center

Not specified

AI Dialers

Not specified

AI Voice Agents

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Monitoring

Not specified

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Virtual Assistant
Workflow Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Voice Mail

Sales Enablement

Collaboration
Contact Management
Lead Management
Training Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Mobile Access
Multi-User Collaboration
Voice Mail

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management

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