Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • CallHub Reviews & Ratings
    424 Ratings
    Company Website
  • CallTools Reviews & Ratings
    494 Ratings
    Company Website
  • Yeastar P-Series PBX System Reviews & Ratings
    99 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    258 Ratings
    Company Website
  • DialedIn Reviews & Ratings
    577 Ratings
    Company Website
  • CallTrackingMetrics Reviews & Ratings
    928 Ratings
    Company Website
  • 3CX Reviews & Ratings
    1,199 Ratings
    Company Website
  • Dialpad Connect Reviews & Ratings
    4,055 Ratings
    Company Website
  • ULTATEL Reviews & Ratings
    105 Ratings
    Company Website
  • Titan Reviews & Ratings
    368 Ratings
    Company Website

What is Vonage Contact Center?

Discover cloud-based contact center solutions customized for your business needs. Elevate both internal and external communication with Vonage's contact center services. Companies that use Salesforce can take advantage of our integrated solution, formerly known as NewVoiceMedia, improving interactions for both customers and agents alike. Our diverse range of cloud contact center options caters to enterprises of various sizes and needs. Vonage expertly merges contact center functionalities with unified communications, bringing all your communication requirements into a single, flexible cloud environment. Leverage the complete capabilities of Salesforce to connect with clients in a more personalized manner, allowing for faster and more effective calls, courtesy of our strong integration with Salesforce. Make intelligent, rapid routing choices based on any Salesforce object to ensure that the most suitable agent is paired with the right customer. Provide your agents with the essential tools for engaging and meaningful conversations, guaranteeing that every interaction leaves a positive impression. This holistic strategy not only smooths out communication processes but also significantly boosts customer satisfaction, ultimately leading to long-term loyalty and success. Additionally, such enhancements help create a more responsive and customer-centric organization.

What is Sip2Dial?

Cloud-based call center solutions aim to address the difficulties inherent in traditional on-premises systems. Our offering allows businesses to manage their call centers remotely while ensuring robust protection of their sensitive data from potential cyber threats. Sip2Dial’s state-of-the-art cloud call center software provides agents with crucial tools and pertinent information to enhance their performance. With a straightforward interface, our platform effectively consolidates customer interactions across various channels and assigns them to the suitable agents without hassle. A key feature of our software is its capability to reduce hold times by giving customers the choice of receiving a callback when it's their turn, which significantly improves their overall experience. This method not only boosts transparency and visibility but also greatly simplifies operational processes. At Sip2Dial, we focus on grasping the distinct needs of our clients, investing time to tailor our solutions to meet the specific demands of diverse contact centers. Through comprehensive data collection and analysis, we strive to improve operational efficiency, optimize resource allocation, and drive better business outcomes. Ultimately, we are dedicated to equipping businesses with the necessary tools for effective communication, leading to heightened customer satisfaction and loyalty. Our mission is to ensure that every interaction is managed with precision and care, fostering long-term relationships between businesses and their customers.

Media

Media

Integrations Supported

5X
Call Optix
Catalyst
Daisee
Data Virtuality
EZ Doc Filer
Easyflow
ExecVision
FetchIt
Gong
Google Cloud Contact Center AI
Jiminny
Microsoft Dynamics 365
People.ai
Peopleware
Salesforce
Salesforce Agentforce Service
ServiceNow
Stackreaction

Integrations Supported

5X
Call Optix
Catalyst
Daisee
Data Virtuality
EZ Doc Filer
Easyflow
ExecVision
FetchIt
Gong
Google Cloud Contact Center AI
Jiminny
Microsoft Dynamics 365
People.ai
Peopleware
Salesforce
Salesforce Agentforce Service
ServiceNow
Stackreaction

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19.95 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vonage

Date Founded

2001

Company Location

United States

Company Website

www.vonage.com/contact-centers/

Company Facts

Organization Name

Sip2Dial

Date Founded

2015

Company Location

United States

Company Website

sip2dial.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Popular Alternatives

Popular Alternatives