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What is Voxbone?

Companies can achieve a global scale almost instantly through our enterprise-grade voice and messaging network, whether they are fully digital or transitioning smoothly to cloud solutions. Our adaptable and compliant SIP trunking services, along with our extensive range of phone numbers, ensure a fully localized voice presence that covers 93% of the world’s economy. This robust offering is the reason we are the preferred voice infrastructure partner for numerous leaders featured in Gartner’s Magic Quadrants for UCaaS and CCaaS. Established in 2005, we proudly serve a diverse clientele that includes industry giants like Uber, Skype, Zoom, 8x8, Dialpad, NICE inContact, Orange Business Services, Telefonica, and Aircall. Our commitment to innovation and customer satisfaction has solidified our position as a trusted partner in the rapidly evolving communication landscape.

What is Graia?

Graia is an advanced platform that revolutionizes customer engagement through artificial intelligence, enabling thoughtful and intelligent conversations across multiple channels including voice, chat, and email. This state-of-the-art solution combines agentic AI with a holistic CCaaS (Contact Center as a Service) ecosystem and engagement tools, all integrated into a single system that places a strong emphasis on human experience without sacrificing efficiency. Capable of supporting over 100 languages, the platform stands out with its real-time analysis of sentiment, intent, and context, which guarantees that customer interactions are smooth and responsive; additionally, it provides valuable dashboards and analytics to track customer sentiment, uncover trends, evaluate resolution times, and measure improvements in customer satisfaction. Besides these features, Graia's modular design allows organizations to select only the components they need, while ensuring strong enterprise security that aligns with ISO-27001 and GDPR standards, complemented by end-to-end encryption. With a dependable global infrastructure that boasts 99.99% uptime and strategically situated data centers around the globe, the platform guarantees both reliability and accessibility for its users. Furthermore, Graia adeptly incorporates AI automation to address routine queries, allowing human agents to focus on more complex issues, thereby fostering a well-rounded and effective customer service environment. This combination of technology and human touch ultimately results in a more personalized experience for customers and enhances overall satisfaction.

Media

Media

Integrations Supported

VoiceBase

Integrations Supported

VoiceBase

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

€49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voxbone

Company Location

United States

Company Website

voxbone.com

Company Facts

Organization Name

Graia

Date Founded

2019

Company Location

United Kingdom

Company Website

www.graia.ai/

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

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