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What is WOZTELL?

WOZTELL stands out as a cutting-edge conversational platform that combines WhatsApp, Instagram, Facebook Messenger, and webchat into one unified interface, enabling businesses to leverage chatbots, live-agent inboxes, and automated workflows across multiple channels. It supports the WhatsApp Cloud API and features tools such as interactive buttons, lists, carousels, broadcast messaging, and payment processing via WhatsApp. The platform includes no-code chatbot builders and pre-designed templates tailored for sales, support, and e-commerce, giving organizations the ability to handle customer inquiries 24/7, generate leads, and manage interactions in a multi-agent environment. In addition, it integrates with CRM systems, payment solutions, and AI technologies like ChatGPT to enhance customer responses. Furthermore, WOZTELL provides analytics, audience segmentation, and automation features, enabling businesses to send targeted messages, foster conversational commerce (including facilitating orders and payments through WhatsApp), and optimize support operations from a single inbox, thereby improving customer experience and operational efficiency. Ultimately, with its comprehensive set of capabilities, companies can greatly enhance their engagement strategies and maintain a competitive edge in the market, positioning themselves for future success as customer expectations continue to evolve.

What is Inboxful?

Inboxful is a versatile cloud platform tailored for customer service teams, enabling them to handle inquiries in Arabic and English across various social messaging platforms. It seamlessly merges conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callback requests, and detailed analytical reports. Each agent can take charge of particular discussions, while entire departments can manage designated service cases. Furthermore, teams have the ability to add internal notes, label conversations for easy categorization, and generate comprehensive reports for in-depth analysis. The Professional and Contact Center plans unlock advanced functionalities like routing, customizable workflows, and an extensive knowledge base, complemented by AI-generated draft responses for agent review. The Contact Center plan goes a step further by integrating chatbot responses with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector, contingent upon site evaluation. Access to Inboxful is available on both desktop and mobile browsers, but the activation of specific channels depends on customer account permissions and testing procedures. Additionally, in-app phone features require configuration and trial calls to confirm their effectiveness, ensuring that teams can adapt their customer service strategies to meet unique needs efficiently. This level of customization empowers organizations to enhance their engagement with customers across different platforms.

Media

Media

Integrations Supported

Instagram
WhatsApp
ChatGPT
Facebook
Make
PayPal
Stripe
Zoho CRM
Zoho Office Suite

Integrations Supported

Instagram
WhatsApp
Facebook Messenger

API Availability

API Availability

Pricing Information

$49 per month
Free Version
Free Trial Offered?

Pricing Information

$80 per month
Plans start at $80 per month.

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

WOZTELL

Date Founded

2019

Company Location

Spain

Company Website

woztell.com

Company Facts

Organization Name

Bokha

Company Location

Egypt

Company Website

inboxful.net

Categories and Features

WhatsApp Marketing

Not specified

Categories and Features

Customer Service

Not specified

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