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What is Extremis?
Extremis functions as a unified inbox that streamlines customer interactions across multiple platforms, including WhatsApp, Instagram, Facebook Messenger, and Gmail. By leveraging Meta’s Cloud API to connect with WhatsApp Business, it merges incoming messages into an integrated workspace where teams can assign message owners, manage chat distribution through methods such as round-robin, weighted allocation, or workload balancing, and oversee communications via features like status controls, snoozing, internal notes, mentions, quick replies, and labeling. The platform also provides comprehensive contact records with custom fields, merging capabilities, and the option to export data in CSV format, while linking WooCommerce order information to relevant conversations. Teams can create and utilize WhatsApp messaging templates and schedule marketing campaigns, in addition to analyzing response time, agent performance, and attendance through detailed reports. Moreover, an AI Agent is on hand to suggest responses or automatically reply to inquiries, with the ability to transfer the conversation to a human agent when necessary. The flexibility of Extremis is further enhanced by allowing teams to integrate their own API keys from various providers, including OpenAI, Anthropic, Google, OpenRouter, or Groq, thereby improving the platform's overall functionality and adaptability. This customization empowers teams to craft a customer service strategy that is not only efficient but also tailored to meet their distinct operational challenges and objectives. Ultimately, Extremis stands out as a comprehensive solution, bridging the gap between automated responses and personalized customer engagement.
Media
No images available
Media
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Integrations Supported
Integrations Supported
Anthropic
Facebook Messenger
Gmail
Groq
Instagram
OpenAI
OpenRouter
WhatsApp
WooCommerce
API Availability
API Availability
Pricing Information
€49/month
Free Trial Offered?
Pricing Information
$49/workspace/month
$49 per workspace per month. Includes a 7-day free trial. Meta WhatsApp fees are passed through without markup; AI Agent usage uses your own provider API key and has no per-answer fee.
Free Trial Offered?
Supported Platforms
Not specified
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Company Facts
Organization Name
ADDO VISION SOLUTIONS SRL
Date Founded
2013
Company Location
Romania
Company Website
whapier.com
Company Facts
Organization Name
Software Company
Date Founded
2026
Company Location
Pakistan
Company Website
extremis.online/
Categories and Features
WhatsApp Marketing
Not specified
Categories and Features
Customer Communications Management
Not specified