Ratings and Reviews 3 Ratings

Total
ease
features
design
support

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • DialerAI Reviews & Ratings
    5 Ratings
    Company Website
  • Adversus Reviews & Ratings
    172 Ratings
    Company Website
  • Aircall Reviews & Ratings
    1,838 Ratings
    Company Website
  • DialedIn Reviews & Ratings
    625 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    313 Ratings
    Company Website
  • net2phone Reviews & Ratings
    197 Ratings
    Company Website
  • CallTrackingMetrics Reviews & Ratings
    939 Ratings
    Company Website
  • Dialpad Support Reviews & Ratings
    1,607 Ratings
    Company Website
  • CallHub Reviews & Ratings
    428 Ratings
    Company Website
  • Signalmash Reviews & Ratings
    16 Ratings
    Company Website

What is XCALLY?

XCALLY offers a user-friendly, scalable, and quickly deployable Omnichannel Contact Center solution. This software comes equipped with a variety of essential tools that support call center operations alongside its Omnichannel features. Key components include an IVR designer, a predictive dialer, scripting tools, dashboards, real-time panels, and analytics tailored for administrators and supervisors. Additionally, it supports WebRTC, a Windows Softphone, and a unified Web GUI for agents. Furthermore, XCALLY can seamlessly integrate through APIs with numerous external products and technologies, such as CRM systems, ticketing platforms, AI applications, bots, and text-to-speech services, enhancing its versatility and functionality. This allows organizations to create a customized and efficient customer service environment.

What is Readymode?

Readymode, previously known as XenCALL, is a cloud-driven CRM and VoIP platform designed to enhance the efficiency of telemarketing and contact center operations, enabling them to execute campaigns, boost lead generation, and finalize more transactions. Notable functionalities include prioritizing agents and call lists, managing agent calendars, and facilitating blended inbound and outbound calling channels, along with features like conference calling and call recording capabilities. This browser-based solution is user-friendly and offers tailored training and support to its users. The platform's intuitive predictive dialer allows for the automation and streamlining of administrative duties, making it easier to focus on key performance metrics. Users can proactively analyze call center analytics reports to assess agent performance effectively. With the integrated CRM and compatibility with various third-party tools, all essential resources are at your fingertips. Additionally, you can create dynamic lists from your leads to allocate to your sales team efficiently. Readymode also supports direct server-to-server connections with TrustedTPV or VoiceLog Verification systems, simplifying the integration of third-party lead submissions. This comprehensive approach ensures that contact centers are well-equipped to maximize their operational potential and drive success.

Media

Media

Integrations Supported

Salesforce
Amazon Lex
Dialogflow
Freshdesk
Freshsales
Microsoft Dynamics 365
Microsoft Teams
Sugar Sell
Viber
WhatsApp
Zoho CRM

Integrations Supported

Salesforce
Authorize.Net
ConvergeHub
Gmail
Gong
Google Calendar
Podio
REISift
Stripe
monday AI work platform

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$150
/license/month
includes all features, all-in-one platform

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Xenialab

Date Founded

2007

Company Location

Italy

Company Website

www.xcally.com

Company Facts

Organization Name

Readymode (formerly Xencall)

Date Founded

2014

Company Location

Canada

Company Website

readymode.com

Categories and Features

AI Call Center

Not specified

AI Dialers

Not specified

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Communications

Not specified

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Power Dialers

Not specified

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Contact Management

Sales Dialers

Not specified

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Reporting/Analytics

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Power Dialers

Not specified

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Sales Dialers

Not specified

Popular Alternatives

uContact Reviews & Ratings

uContact

net2phone

Popular Alternatives

BatchDialer Reviews & Ratings

BatchDialer

BatchService
DialerAI Reviews & Ratings

DialerAI

Star2Billing S.L. (ESB65173742)