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What is ZepCall?

ZepCall is a click-to-call platform designed to turn website visitors into customers. It features an Instant One-One Phone Call option that lets users add a call button to their websites and mobile applications for immediate call connections. Additionally, users can obtain a Virtual Number for enhanced communication. This solution is user-friendly, making it easy to implement without needing any technical expertise. With ZepCall, businesses can effectively streamline their customer interactions and boost sales.

What is SanCCS?

Discover exceptional features with premium call center software that aims to improve your business functionalities. Choosing the appropriate calling platform can significantly enhance productivity while providing sophisticated features. You can take advantage of various dialing methods, including progressive, predictive, manual, and preview modes. Gain insights from comprehensive reports that monitor performance metrics, attendance records, call logs, and deliver in-depth analytical evaluations. Calls can be distributed based on multiple criteria, such as agent readiness, category, expertise, and other relevant parameters. The inclusion of a click-to-call option on your website and internal CRM simplifies the calling experience. Moreover, the dialer offers an impressive automated callback feature for situations when an agent is unavailable to take a call. SanCCS cloud call center solutions give you the capability to oversee customer interactions across multiple channels, including Facebook, Viber, WhatsApp, and Twitter, ensuring seamless transitions for clients as they move between platforms. By utilizing these advanced tools, your call center can greatly improve both customer experience and operational effectiveness, allowing your team to focus more on delivering exceptional service. Embrace this technology to elevate your business to new heights.

Media

Media

Integrations Supported

Salesforce
Zoho CRM
Collexo
Facebook
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Kapture CX
LeadSquared
Microsoft Dynamics 365
Pipedrive
Sugar Sell
Viber
Vtiger CRM
WhatsApp
X (Twitter)
Zendesk

Integrations Supported

Salesforce
Zoho CRM
Collexo
Facebook
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Kapture CX
LeadSquared
Microsoft Dynamics 365
Pipedrive
Sugar Sell
Viber
Vtiger CRM
WhatsApp
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

₹6000
Free Trial Offered?
Free Version

Pricing Information

₹1499/User
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shivtel Communications

Date Founded

2018

Company Location

India

Company Website

zepcall.com

Company Facts

Organization Name

SAN Softwares

Date Founded

1999

Company Location

India

Company Website

sansoftwares.com/products/sanccs-call-center-software/

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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