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What is Zo by Zocdoc?

Zo, created by Zocdoc, is an advanced AI-powered phone assistant that efficiently handles incoming scheduling calls, thereby reducing the annoyance associated with hold times and traditional IVR systems while seamlessly booking patient appointments directly into current electronic health record (EHR) systems through natural and engaging conversations. Capable of managing an unlimited number of calls simultaneously, Zo independently resolves up to 70% of scheduling queries, escalating more complex issues to human staff only when necessary. Furthermore, Zo can be customized to align with the specific booking procedures of various practices, integrates smoothly with their telecommunications and EHR systems, and intelligently directs patients by routing routine requests to nurse practitioners and reserving intricate matters for physicians. Practices incur charges solely for successfully scheduled appointments, eliminating any upfront costs, per-minute charges, or burdensome contracts, making it a low-risk implementation choice. Early adopters have noted that the average time to resolve calls is less than 3 minutes and 30 seconds, with no hold time involved, along with patient satisfaction ratings exceeding 80%. This remarkable efficiency not only streamlines operations but also greatly enhances the overall experience for patients, fostering a more positive interaction with healthcare services. Additionally, such a system empowers healthcare providers to focus more on patient care rather than administrative tasks, thus contributing to a more effective healthcare environment.

What is Rosie?

Rosie is an advanced phone answering service designed with AI, specifically created for small and medium-sized businesses. This innovative service ensures that every incoming call from potential customers is handled promptly, while also providing excellent assistance to existing clients. Available 24/7 throughout the entire year, Rosie manages calls, delivers accurate information to callers, captures detailed messages, and even schedules appointments directly in your calendar. If you're struggling with missed calls, potential clients hanging up on voicemail, or being unable to answer the phone while busy or after hours, Rosie offers an ideal solution. Setting up the service is simple and quick; just redirect your calls to your dedicated Rosie number when you’re unavailable, and you can manage everything through the intuitive Rosie admin portal. This service is especially valuable for home service professionals, local businesses, or any organization reliant on phone inquiries for lead generation, guaranteeing that no potential opportunity slips away. By implementing Rosie, enterprises can significantly elevate their customer service capabilities while boosting operational efficiency. Additionally, with Rosie at your side, you can focus more on your core business activities, knowing that your communication needs are being professionally managed.

Media

Media

Integrations Supported

Google Cloud Platform

Integrations Supported

Boulevard
FieldRoutes
GoSite
Housecall Pro
Jobber
Yelp
Zapier

API Availability

API Availability

Pricing Information

Free
Free Version

Pricing Information

$49/month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Zocdoc

Date Founded

2007

Company Location

United States

Company Website

www.zocdoc.com/about/ai-phone-assistant/

Company Facts

Organization Name

Rosie

Date Founded

2024

Company Location

United States

Company Website

heyrosie.com

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Categories and Features

AI Receptionists

Not specified

AI Tools

Not specified

AI Voice Agents

Not specified

Answering Services

Not specified

Voice Bot

Not specified

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