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What is net2phone?

Scattered conversations cost businesses time, money, and customers. When voice, chat, video, and support tickets live in different systems, teams lose context, customers repeat themselves, and problems take longer to solve. net2phone fixes this. For 30+ years, net2phone has built AI-powered communication technology for businesses that treat customer experience as a competitive advantage. Today more than 500,000 users rely on net2phone to turn everyday conversations into retention and growth, backed by expert guidance at every step of implementation and beyond. Unite brings voice, messaging, video, and chat together in one workspace. Calls and video are recorded and transcribed automatically, sentiment analysis flags how conversations are actually going, action items get tracked without manual entry, and AI drafts the follow-up emails, so teams stop switching tabs to get work done. AI Agent takes routine work off your team's plate entirely. It answers customer questions, resolves support cases, books appointments, and processes returns across phone and chat, in more than 30 languages, and hands off to a human the moment a conversation needs one. Coach AI reviews every single voice, video, and text interaction, not a sample, so managers can see exactly how each rep and department are performing, spot coaching opportunities, and act on real call summaries and sentiment data instead of guesswork. uContact powers high-volume sales and support operations with intelligent routing, omnichannel automation, and live dashboards, keeping customer experience consistent no matter how much volume comes in. net2phone integrates with the systems you already run, includes a no-code workflow builder, and is protected by enterprise-grade security throughout, so the technology keeps delivering measurable results long after go-live.

What is Omakase.ai?

Omakase.ai is an innovative platform that harnesses the power of artificial intelligence to provide a voice and chat shopping assistant, transforming any ecommerce website into an engaging and customized retail space without requiring extensive coding or complex setups; users can effortlessly generate an AI agent by simply entering the URL of their site, enabling it to interact with customers as if it were a well-informed sales associate available around the clock. The platform systematically analyzes the products and content present on your site, which empowers it to help visitors explore items, compare options, resolve questions, and offer purchasing advice in real time through both chat and voice interactions, thereby streamlining the shopping process, speeding up product discovery, and enhancing sales conversions. Omakase.ai also incorporates hybrid interaction features that allow customers to choose between typing or speaking, and the responses from the AI can be customized using intelligent rules to align with brand standards and operational processes, significantly improving the overall shopping experience. This level of flexibility not only accommodates various customer preferences but also cultivates deeper engagement and satisfaction throughout the entire shopping journey, making it a valuable asset for businesses looking to enhance their customer service. Ultimately, Omakase.ai stands out as a versatile solution that meets the evolving needs of consumers while driving sales growth.

Media

Media

Integrations Supported

CloudNuro
Google Chrome
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
Salesforce
Slack
Zapier
Zoho CRM
uContact

Integrations Supported

Shopify

API Availability

Has API

API Availability

Pricing Information

$17.99/month/user
Free Trial Offered?

Pricing Information

$49 per month

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub

Company Facts

Organization Name

net2phone

Date Founded

1990

Company Location

United States

Company Website

www.net2phone.com

Company Facts

Organization Name

ZEALS

Date Founded

2014

Company Location

United States

Company Website

www.omakase.ai/

Categories and Features

AI Voice Agents

Not specified

Auto Dialer

Not specified

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications

Call Center

Blended Call Center
Call Logging
Call Recording
Campaign Management
Database
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Communications

Not specified

Online Fax

Fax via Email
HIPAA Compliant
Local Phone Numbers
Toll Free Numbers

Sales Dialers

Not specified

Categories and Features

AI Voice Agents

Not specified

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