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What is oChats?

oChats serves as an all-in-one live chat software and CRM specifically designed for sales via WhatsApp and various social media platforms. Leveraging the official Meta WhatsApp Cloud API, it consolidates customer interactions into a unified team inbox that facilitates collaboration among multiple agents. Key features include automation of workflows driven by preset rules, 24/7 chatbot availability, streamlined processes for lead qualification and chat distribution, extensive WhatsApp broadcast campaigns, integration of contacts from various channels, and a comprehensive analytics dashboard for managers, complete with detailed permission controls. This platform significantly improves communication efficiency while offering crucial insights into team performance and customer engagement tactics. Furthermore, oChats empowers businesses to foster stronger relationships with their customers through enhanced interaction management.

What is Cloodo WhatsApp CRM?

Cloodo WhatsApp is a comprehensive platform that integrates essential features designed to enhance business operations, streamline processes, and elevate customer experiences. Among its key functionalities are: 1. Customer Interaction: Efficiently manage conversations with clients to ensure outstanding service delivery. 2. Sales Enhancement: Utilize customer data to identify and nurture potential clients. 3. Cross-selling and Upselling: Suggest relevant products based on individual customer preferences to boost revenue. 4. Customer Engagement: Facilitate seamless communication with customers through an intuitive interface. 5. Team Communication: Leverage valuable customer insights to aid in strategic planning. 6. Communication Center: Centralize all customer interactions and support queries for easier management. 7. Contact Import: Automatically add new contacts to the system for convenience. As a CRM that harnesses the capabilities of WhatsApp, Cloodo WhatsApp aims to foster stronger customer relationships while driving sales growth effectively. Ultimately, this platform stands out as a vital tool for any business looking to optimize its customer service and achieve sales success.

Media

Media

No images available

Integrations Supported

WhatsApp

Integrations Supported

WhatsApp
Facebook Messenger
Pabbly Connect
Shopify
Wix

API Availability

API Availability

Pricing Information

$359/year
Free Trial Offered?

Pricing Information

$12
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Yaeris Digital Services

Date Founded

2019

Company Location

Malaysia

Company Website

ochats.io

Company Facts

Organization Name

Cloodo

Date Founded

2001

Company Location

United States

Company Website

Cloodo.com

Categories and Features

Categories and Features

CRM

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Quotes / Proposals
Segmentation
Task Management

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