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What is oChats?

oChats serves as an all-in-one live chat software and CRM specifically designed for sales via WhatsApp and various social media platforms. Leveraging the official Meta WhatsApp Cloud API, it consolidates customer interactions into a unified team inbox that facilitates collaboration among multiple agents. Key features include automation of workflows driven by preset rules, 24/7 chatbot availability, streamlined processes for lead qualification and chat distribution, extensive WhatsApp broadcast campaigns, integration of contacts from various channels, and a comprehensive analytics dashboard for managers, complete with detailed permission controls. This platform significantly improves communication efficiency while offering crucial insights into team performance and customer engagement tactics. Furthermore, oChats empowers businesses to foster stronger relationships with their customers through enhanced interaction management.

What is Poli Digital?

Poli Digital is a cutting-edge cloud platform designed to enhance communication and sales for small to medium-sized businesses. By merging various communication channels, including WhatsApp, Instagram, Facebook Messenger, and website chat into a single interface, it allows teams to manage customer engagement, sales processes, and support functions with greater efficiency. The platform boasts an array of features such as support for multiple agents, shared inboxes, an integrated CRM equipped with sales pipelines, lead management tools, automation of workflows, options for bulk messaging, and detailed reporting and analytics. Additionally, it incorporates AI-driven agents aimed at providing customer support and qualifying leads, further enhancing its utility. Poli Digital also seamlessly integrates with the official WhatsApp Business Platform and offers APIs for smooth integration with existing systems, keeps comprehensive conversation histories, facilitates customer segmentation, includes audio transcription capabilities, and improves conversation management through artificial intelligence. This platform is designed not only to enrich the customer experience but also to increase productivity, optimize sales operations, and empower businesses to effectively scale their communication across multiple digital channels. Ultimately, Poli Digital equips organizations with the tools needed to leverage digital communication effectively, thereby enhancing their competitiveness in the ever-evolving marketplace. Its commitment to innovation ensures that businesses can adapt to changing market demands while staying connected with their customers.

Media

Media

No images available

Integrations Supported

WhatsApp

Integrations Supported

WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$359/year
Free Version
Free Trial Offered?

Pricing Information

$150/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Yaeris Digital Services

Date Founded

2019

Company Location

Malaysia

Company Website

ochats.io

Company Facts

Organization Name

Poli Digital

Date Founded

2018

Company Location

Brazil

Company Website

poli.digital

Categories and Features

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

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