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What is oChats?

oChats serves as an all-in-one live chat software and CRM specifically designed for sales via WhatsApp and various social media platforms. Leveraging the official Meta WhatsApp Cloud API, it consolidates customer interactions into a unified team inbox that facilitates collaboration among multiple agents. Key features include automation of workflows driven by preset rules, 24/7 chatbot availability, streamlined processes for lead qualification and chat distribution, extensive WhatsApp broadcast campaigns, integration of contacts from various channels, and a comprehensive analytics dashboard for managers, complete with detailed permission controls. This platform significantly improves communication efficiency while offering crucial insights into team performance and customer engagement tactics. Furthermore, oChats empowers businesses to foster stronger relationships with their customers through enhanced interaction management.

What is Techmits Connect?

Techmits Connect is a specialized WhatsApp Business platform designed specifically for customer support, sales, and marketing teams. This cutting-edge solution integrates chats from various connected WhatsApp Business accounts into a unified inbox, enabling team members to delegate conversations and review chat history, quick responses, contact information, groups, and customizable fields. Businesses can create targeted marketing campaigns using pre-approved message templates, keep track of opted-in contacts, and analyze both delivery rates and engagement metrics. With sophisticated workflow tools, the platform provides AI-powered auto-replies that can be augmented by human support, along with features for automated reminders, mapping customer journeys, and triggering messages based on pipeline events. Additionally, the service offers a chat widget for websites, integration capabilities with Shopify, REST APIs, and webhooks, as well as an Android app for effective management of conversations and contacts. Techmits Connect runs on Meta’s official WhatsApp Business Platform and Cloud API, with WhatsApp messaging fees charged directly to Meta. Users can take advantage of a free plan, along with the opportunity to test premium features for 14 days, presenting a valuable option for businesses aiming to improve their communication strategies. The comprehensive suite of tools ensures that companies can streamline their customer interactions across multiple channels while maintaining a high level of service. Ultimately, this platform empowers teams to respond more effectively and efficiently to their customers' needs.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

WhatsApp
Shopify

API Availability

API Availability

Has API

Pricing Information

$359/year
Free Trial Offered?

Pricing Information

$0
A free plan is available. Paid features include a 14-day trial. WhatsApp messaging charges are billed separately by Meta.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Yaeris Digital Services

Date Founded

2019

Company Location

Malaysia

Company Website

ochats.io

Company Facts

Organization Name

Techmits

Date Founded

2018

Company Location

India

Company Website

www.techmits.com

Categories and Features

Categories and Features

WhatsApp Marketing

Not specified

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