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What is oChats?

oChats serves as an all-in-one live chat software and CRM specifically designed for sales via WhatsApp and various social media platforms. Leveraging the official Meta WhatsApp Cloud API, it consolidates customer interactions into a unified team inbox that facilitates collaboration among multiple agents. Key features include automation of workflows driven by preset rules, 24/7 chatbot availability, streamlined processes for lead qualification and chat distribution, extensive WhatsApp broadcast campaigns, integration of contacts from various channels, and a comprehensive analytics dashboard for managers, complete with detailed permission controls. This platform significantly improves communication efficiency while offering crucial insights into team performance and customer engagement tactics. Furthermore, oChats empowers businesses to foster stronger relationships with their customers through enhanced interaction management.

What is WaliChat?

WaliChat is a communication platform specifically designed for teams that utilize WhatsApp to engage with their clients effectively. As companies grow, they often encounter difficulties when relying on a single phone for customer interactions; WaliChat resolves this by allowing multiple team members to manage one or more WhatsApp accounts simultaneously from their computers or mobile devices. Crucially, it integrates effortlessly with your existing WhatsApp Business account, so there's no need to transfer data or lose any previous chat records—just connect and you can start using it right away. Noteworthy Features of WaliChat Team Collaborative Inbox: Instead of passing around one device, your entire support or sales team can log into the platform, monitor incoming inquiries, and respond promptly. You can assign specific discussions to different team members to maintain structure and understanding. Intuitive AI & Automation: The platform features a visual interface called "Flows," which enables the creation of AI-driven agents. These agents are capable of doing more than just sending standard "out of office" replies; they can be customized with your business information to answer common questions or qualify leads at any time, thereby boosting efficiency and ensuring prompt customer engagement. Additionally, this functionality not only improves team dynamics but also contributes to a more responsive customer service experience.

Media

Media

No images available

Integrations Supported

WhatsApp

Integrations Supported

WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$359/year
Free Version
Free Trial Offered?

Pricing Information

$39/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Yaeris Digital Services

Date Founded

2019

Company Location

Malaysia

Company Website

ochats.io

Company Facts

Organization Name

WaliChat

Date Founded

2021

Company Location

United Kingdom

Company Website

wali.chat

Categories and Features

Categories and Features

WhatsApp Marketing

API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics

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