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What is oChats?

oChats serves as an all-in-one live chat software and CRM specifically designed for sales via WhatsApp and various social media platforms. Leveraging the official Meta WhatsApp Cloud API, it consolidates customer interactions into a unified team inbox that facilitates collaboration among multiple agents. Key features include automation of workflows driven by preset rules, 24/7 chatbot availability, streamlined processes for lead qualification and chat distribution, extensive WhatsApp broadcast campaigns, integration of contacts from various channels, and a comprehensive analytics dashboard for managers, complete with detailed permission controls. This platform significantly improves communication efficiency while offering crucial insights into team performance and customer engagement tactics. Furthermore, oChats empowers businesses to foster stronger relationships with their customers through enhanced interaction management.

What is XIRCLS?

Our solutions for WhatsApp Business are designed for organizations seeking to expand, with a primary emphasis on increasing conversion rates and improving customer satisfaction levels. Through WhatsApp by XIRCLS, companies have the ability to tailor their customer engagement while automating repetitive tasks, which effectively speeds up sales cycles and enhances support via AI-driven messaging and automated workflows. Our scalable platform equips businesses to handle real-time interactions across the complete customer journey, from generating and qualifying leads to providing transactional updates and re-engaging clients. By integrating AI-powered chat automation, intelligent routing, and smooth CRM integration, we ensure continuous, data-driven dialogues that enhance the overall customer experience. This all-encompassing strategy not only optimizes operational efficiency but also cultivates stronger connections between businesses and their customers, laying the groundwork for enduring success. Ultimately, our commitment to innovation and customer-centric solutions positions brands to thrive in a competitive landscape.

Media

Media

No images available

Integrations Supported

WhatsApp

Integrations Supported

WhatsApp

API Availability

API Availability

Pricing Information

$359/year
Free Trial Offered?

Pricing Information

$25 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Yaeris Digital Services

Date Founded

2019

Company Location

Malaysia

Company Website

ochats.io

Company Facts

Organization Name

AltissAdvance Tech Private Limited

Date Founded

2020

Company Location

India

Company Website

www.xircls.com

Categories and Features

Categories and Features

SMS Marketing

Not specified

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