Vivantio
4.9 out of 5 starsRatings and Reviews 0 Ratings
Ratings and Reviews 26 Ratings
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What is servuno?
Servuno is an online CRM and business management platform tailored for small to medium-sized service businesses, encompassing sectors like trades, IT companies, agencies, driving schools, and office settings. The tool consolidates vital elements such as customer records, contact details, service agreements, active services, notes, and customer histories into one user-friendly interface. Users can expand its capabilities with optional modules, including a customizable customer portal that showcases the company's branding, ticket management, invoicing features, employee oversight, time tracking, document storage, customer communication tools, reminders, and route optimization functionalities. Teams can designate various roles and permissions, while customers enjoy the convenience of the portal to access services, update their information, and submit requests with ease. This software-as-a-service (SaaS) solution is accessible through any web browser on a range of devices, such as computers, tablets, and smartphones, thus negating the requirement for software installation or dedicated servers. Subscription pricing is based on the number of administrative user accounts, and customers who utilize the portal do not contribute to this count. Furthermore, businesses can modify their module selections as their needs evolve over time, providing a personalized experience for each organization. This level of customization empowers companies to concentrate on growth while streamlining their operational processes effectively. As a result, Servuno not only enhances efficiency but also supports businesses in adapting to changing market demands.
What is Vivantio?
Vivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.
Integrations Supported
Azure DevOps
Azure Monitor
BambooHR
Datadog
Gemini 1.5 Flash
Gemini Nano
HubSpot Customer Platform
Microsoft Entra
Microsoft Exchange
Microsoft System Center Operations Manager (SCOM)
API Availability
API Availability
Has API
Pricing Information
€29.90/month
servuno S costs €29.90 per month for one administrative access with a 12-month term (€358.80 billed in advance). Prices exclude VAT. Shorter terms cost more per month; longer terms cost less. Customer-management and service-catalog features are included. Optional modules are priced separately, starting at €2.90 per month. No setup fee.
Free Trial Offered?
Pricing Information
$59.00/month/user
Price includes:
-Every Vivantio feature
-Choice of data centers
-In-house Professional Services
-Customer Success Manager
-Vivantio US & UK Telephone, Email and Self Service Support
The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected: Named License, Concurrent License, Mixed License, License Pools.
-Every Vivantio feature
-Choice of data centers
-In-house Professional Services
-Customer Success Manager
-Vivantio US & UK Telephone, Email and Self Service Support
The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected: Named License, Concurrent License, Mixed License, License Pools.
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
On-Prem
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Funck GmbH
Date Founded
2023
Company Location
Germany
Company Website
servuno.de/
Company Facts
Organization Name
Vivantio
Date Founded
2003
Company Location
United States
Company Website
www.vivantio.com/
Categories and Features
CRM
Not specified
Customer Self-Service
Not specified
Categories and Features
AI Customer Service
Not specified
Asset Tracking
Activity Tracking
Audit Trails
Checkout / Check-In
Disposal Tracking
Inventory Management
Location Tracking
Change Management
Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Relationship Mapping
Complaint Management
Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Routing
Self Service Portal
Survey Management
Customer Self-Service
Not specified
Customer Service
Alerts / Escalation
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Incident Management
Audit Trail
Corrective Actions (CAPA)
IT Incident Management
Incident Reporting
Root-Cause Diagnosis
Task Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
IT Service Management
Inventory Management
Maintenance Management
Supplier Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
Scheduling
Software Inventory
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Remote Control
SLA Management
Self Service Portal