Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • DialerAI Reviews & Ratings
    5 Ratings
    Company Website
  • Aircall Reviews & Ratings
    1,838 Ratings
    Company Website
  • Adversus Reviews & Ratings
    172 Ratings
    Company Website
  • DialedIn Reviews & Ratings
    625 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    314 Ratings
    Company Website
  • CallHub Reviews & Ratings
    428 Ratings
    Company Website
  • net2phone Reviews & Ratings
    197 Ratings
    Company Website
  • Dialpad Support Reviews & Ratings
    1,607 Ratings
    Company Website
  • CTM Reviews & Ratings
    939 Ratings
    Company Website
  • Community Phone Reviews & Ratings
    1,597 Ratings
    Company Website

What is wolkvox?

Wolkvox offers a robust cloud-based software solution tailored for call center management, enabling businesses to improve communication across numerous web chat applications and social media channels such as Telegram, WhatsApp, Line, Twitter, Facebook, and Instagram. This platform supports diverse interaction methods, including video calls, landline and mobile phones, SMS, and email, among others. Organizations can effectively categorize their clientele, keep track of and record customer interactions, and create detailed reports that provide valuable insights into the success of marketing campaigns and the performance metrics of their agents. Noteworthy features of Wolkvox include an intuitive drag-and-drop interface, the capacity for making multiple simultaneous calls, AI-enhanced speech analytics, and gamification elements designed to boost user engagement. In addition, administrators can take advantage of a predictive dialer that permits the establishment of custom rules for virtual agents, the management of call routing, and the development of templates for email and SMS communication. Moreover, Wolkvox integrates effortlessly with various third-party applications, including ERP systems, business intelligence tools, CRM software, and other information management solutions, making it a highly adaptable resource for businesses committed to enhancing their customer service capabilities. The combination of these features not only streamlines operations but also significantly enriches the overall experience for customers. Ultimately, Wolkvox positions itself as an essential tool for organizations aiming to elevate their service standards and operational efficiency.

What is Ringover?

Since its establishment in 2005, Ingouver Group has positioned itself as a leading European SaaS publisher and telecommunications provider. With a deep-rooted expertise in business telecommunications, the company launched Ringover in early 2018, offering a comprehensive communication solution that includes voice, video, chat, SMS, and call center functionalities, all delivered through a 100% cloud-based platform that serves 10,000 users. Ringover seamlessly integrates with various business applications and offers real-time analytics, simplifying the management of business communications to just a few clicks. The foundation of our success lies in our complete technological knowledge, an intuitive user interface, and unwavering support throughout the entire process. With Ringover, you can connect with your business from any location across the globe using either smartphones or PCs, requiring only a reliable internet connection to facilitate this flexibility. Additionally, this innovative platform empowers teams to collaborate efficiently, making it an essential tool for modern businesses.

Media

Media

Integrations Supported

Integrations Supported

Aqore
Axis LMS
BoldDesk
Brik Pro
CoRecruit
Crelate
Crono
Freshdesk
Gorgias
HubSpot CRM
HubSpot Service Hub
Intercom
La Growth Machine
Leexi
Modjo
Outdoo AI
Praiz
Raisetalk
Tracker
Zapier

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

$44.00/month/user
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Microsyslabs

Date Founded

2013

Company Location

Colombia

Company Website

www.wolkvox.com

Company Facts

Organization Name

Ringover

Date Founded

2005

Company Location

France

Company Website

www.ringover.com

Categories and Features

AI Call Center

Not specified

AI Dialers

Not specified

Auto Dialer

Call Recording
Call Reporting
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Management

Sales Dialers

Not specified

Speech Recognition

Audio Capture
Automatic Transcription
Concatenated Speech
Customizable Macros
Multi-Languages
Speech-to-Text Analysis
Voice Recognition

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Predictive Dialer
Telemarketing Management
VoIP

Categories and Features

AI Dialers

Not specified

Auto Dialer

Not specified

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center

Business VoIP

Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Reporting/Analytics

Call Recording

Not specified

Call Tracking

Call Recording
Call Routing
IVR / Voice Recognition

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
IVR / Voice Recognition

Cloud PBX

Not specified

IVR

Call Center
Call Logging
Call Recording
Call Routing
Phone Key Input
Text to Speech
Voice Customization
Voice Mail

Productivity

Not specified

Sales

Not specified

Sales Dialers

Not specified

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Call Recording
Call Routing
Chat / Messaging
Fax Management
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Not specified

Web Conferencing

Not specified

Popular Alternatives

uContact Reviews & Ratings

uContact

net2phone

Popular Alternatives