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What is wolkvox?

Wolkvox offers a robust cloud-based software solution tailored for call center management, enabling businesses to improve communication across numerous web chat applications and social media channels such as Telegram, WhatsApp, Line, Twitter, Facebook, and Instagram. This platform supports diverse interaction methods, including video calls, landline and mobile phones, SMS, and email, among others. Organizations can effectively categorize their clientele, keep track of and record customer interactions, and create detailed reports that provide valuable insights into the success of marketing campaigns and the performance metrics of their agents. Noteworthy features of Wolkvox include an intuitive drag-and-drop interface, the capacity for making multiple simultaneous calls, AI-enhanced speech analytics, and gamification elements designed to boost user engagement. In addition, administrators can take advantage of a predictive dialer that permits the establishment of custom rules for virtual agents, the management of call routing, and the development of templates for email and SMS communication. Moreover, Wolkvox integrates effortlessly with various third-party applications, including ERP systems, business intelligence tools, CRM software, and other information management solutions, making it a highly adaptable resource for businesses committed to enhancing their customer service capabilities. The combination of these features not only streamlines operations but also significantly enriches the overall experience for customers. Ultimately, Wolkvox positions itself as an essential tool for organizations aiming to elevate their service standards and operational efficiency.

What is Voiso?

Voiso is a cloud-based contact center platform that simplifies the process of establishing, scaling, and overseeing your contact center, all while enhancing customer satisfaction and business performance. It offers a range of features such as local calling options, intelligent auto dialers, AI-driven voice recognition, tools for agent management, and support for multiple communication channels. In addition, Voiso seamlessly integrates with leading CRM and helpdesk systems, making it easier for businesses to enhance their communication strategies. The platform not only aids in scaling your operations but also allows you to engage with customers in countries with stringent regulations, thereby facilitating international business growth. By leveraging these capabilities, Voiso positions itself as a comprehensive solution for modern contact center needs.

Media

Media

Integrations Supported

Integrations Supported

Bitrix24
Microsoft Dynamics 365
Outdoo AI
Pipedrive
Proftit CRM
Salesforce
Sugar Sell
UTIP
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$49 per user per month
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Microsyslabs

Date Founded

2013

Company Location

Colombia

Company Website

www.wolkvox.com

Company Facts

Organization Name

Voiso

Date Founded

2016

Company Location

Singapore

Company Website

voiso.com

Categories and Features

AI Call Center

Not specified

AI Dialers

Not specified

Auto Dialer

Call Recording
Call Reporting
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Management

Sales Dialers

Not specified

Speech Recognition

Audio Capture
Automatic Transcription
Concatenated Speech
Customizable Macros
Multi-Languages
Speech-to-Text Analysis
Voice Recognition

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Predictive Dialer
Telemarketing Management
VoIP

Categories and Features

AI Call Center

Not specified

AI Dialers

Not specified

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Progressive Dialer
Surveys

Business VoIP

Call Recording
Contact Management
Encryption
IVR / Voice Recognition
SIP Trunking
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Workflow Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Campaign Specific Caller ID
Contact Management
Lead Capture
Lead Management

Sales Dialers

Not specified

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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