Cvent Event Management Reviews

Enterprise event management including registration and budget consolidation is great. But not meeting consolidation.

Flexibility w/ new custom fields addition on the fly. Custom registration page setup. Centralized contact management. Mobile app.

API Management (all or none). Exposing secret data to downstream systems even if not required.

This product is probably best for large-scale events, but our smaller company loves using it for all of the features it offers. It saves us so much and keeps all our attendee and event data in one place.

-It is so nice to have all aspects of my event planning from beginning to end. I don't have to use different software for registration, marketing, event websites, event apps, sponsors, surveys, etc. They manage it all
-Easy to switch between in-person, virtual, and hybrid if needed
-The event app is the best I've seen with event management companies and it is very easy to customize

-Adding features can be very expensive
-It can take a while to hear back from support on issues

Overall my experience with Cvent is positive - I use it everyday and it allows us to manage events well for our clients.

Great for event registration, collecting travel details and requests. sending communications to attendees, reporting on data collected, managing guest/group registrations.

Customer service agents often cannot resolve issues, or if they can it takes a very long time to do so. Cvent is also not receptive to specific feedback because it has to cater to such a large customer base.

Overall we couldn't run our events without the platform. The ability to keep all our data in one central place and not manage everything through excel sheets that are more prone to human error and GDPR issues is amazing.

It's a great tool for us to manage our events. It helps us keep things organized, our data streamlined. We can host multiple events at the same time and the ability to create report portals for stakeholders saves a lot of time of us manually doing things. Cloning similar events also saves so much creation time to launch smaller similar events quickly.

The system operates how it does and there's no room for special needs. Some of the features are clunky or harder to get to than they should be. The websites could use a bit better functionality to look nicer, anything 'nice' you'd want requires hiring their designers as you can't do it yourself.

We use Cvent Event Management from the beginning of the event to the end and everything in between. We mainly use the travel widget to collect flight information and then report out to air agents. We also, use the PNR matching to match flight itinerary to attendee records. We use Cvent daily for the reporting that we can provide our clients.

The pros about Cvent Event Management:
The reporting from Cvent is the best feature of Cvent. I am able to provide data back to the client in easy to read formatting and able to send multiple reports so all data is not on one report. My company has really benefited from Access Portal, which allows us to give clients access to the reports so they can run at their l leisure.

The cons for Cvent Event Management:
The one con I have with Cvent Event Management is with the travel widget, the date of birth and the gender field are attached together and I am not able to separate the two fields.

Cvent's robust data and analytics capabilities provide valuable insights, enabling organizers to make data-driven decisions and improve future events. The platform's marketing and promotion tools also aid in increasing event visibility and attracting more attendees and sponsors.

However, some potential drawbacks include the platform's cost, which might be prohibitive for smaller events or organizations with limited budgets. The platform's extensive features and complexity could be overwhelming for users who only require basic event management tools.

Additionally, while Cvent generally provides customer support and training resources, the quality and responsiveness of support may vary based on users' experiences.

Comprehensive Event Management: Cvent offers a wide range of tools to handle various aspects of event planning, registration, marketing, and logistics, streamlining the entire process.
Automation and Efficiency: Cvent's automation features save time and effort by automating tasks like registration, reminders, and reporting, improving overall event efficiency.
Attendee Experience: The platform enhances the attendee experience with user-friendly registration, mobile apps, and personalized content, leading to higher satisfaction rates.
Data and Analytics: Cvent provides valuable data and analytics, allowing organizers to gain insights, make data-driven decisions, and improve future events.
Marketing and Promotion: Cvent's marketing tools help increase event visibility, attract more attendees, and engage with potential sponsors and exhibitors.
Integrations: The platform integrates with various third-party tools and systems, enabling seamless data transfer and coordination.
Onsite Management: Cvent offers features like check-in solutions and badge printing, simplifying onsite event management and enhancing the attendee check-in process.
Support and Training: Cvent typically provides customer support and training resources to assist event planners in maximizing their use of the platform.

Cost: Cvent can be relatively expensive, especially for small or infrequent events, making it less budget-friendly for some organizers.
Complexity: The platform's extensive features and customization options might be overwhelming or unnecessary for simpler events, leading to a steeper learning curve.
Reliance on Technology: Relying heavily on technology can create challenges if there are technical issues, internet connectivity problems, or if attendees are not tech-savvy.
Limited Customization: Despite offering many features, some users might find that certain customization options are limited or not entirely adaptable to their specific event needs.
Customer Support: While Cvent does offer customer support, the responsiveness and quality of support might vary, impacting the overall user experience.
Long-Term Commitment: Contracts and commitments may be required for using Cvent, which can be a disadvantage if organizers only need it for a short-term or one-time event.
Integration Challenges: Integrating Cvent with existing systems and databases may require additional effort and technical expertise.
Data Ownership: There might be concerns regarding data ownership and privacy, especially when dealing with sensitive attendee information.
Branding Limitations: Some users may find that the platform's branding and customization options are limited, making it challenging to maintain a consistent brand image throughout the event

Cvent is an essential tool for management of our large conferences and occasional webinars. It is a daily resources to monitor the registration of our events and to communicate with potential and confirmed attendees.

Cvent is a robust platform with a lot of different options for event management of all kinds. My organization utilizes its services to support in-person conferences and webinars throughout the calendar year. There are many options for building out the registration, developing the event's website and sending event-related emails to invitees and registrants.

The diversity of Cvent's options can sometimes be a downfall, as there are some features my organization doesn't utilize. The valuable functions can get lost in the menus full of other options. Thankfully, I've worked with the platform for several years now, so I'm reasonably well-versed in what is helpful to me and what is not, but I think there can be a steep learning curve for more casual users.

The best product for the whole enterprise, marketing, and Strategic Meetings Management. The scalability and integrations are great! Overall, Cvent is the most comprehensive platform available offering the basics for registration and advanced options for CRM management and integrations.

The breadth of features and functionality address the needs of small - global organizations and events. I like that Cvent has brought the separate modules into one platform in the new Flex design. Cvent is continuously releasing product enhancements and new features.

Functionality changes without advance notification, explanation of the feature and/or documentation. There are many layers to each and options for configurations. It can be challenging to troubleshoot and know where to dig to resolve a technical issue.

Cvent Event Management is wonderful system that meets all our needs! While it is pricier than some competitors, it is far more comprehensive and certainly makes our team more efficient!

Easy to use, professional appearance, comprehensive registration platform, streamlined source for sharing event plans with colleagues and sourcing vendors.

It is pricier than most systems, and it can sometimes be difficult to connect with administrators if you need support.

One of best and competitive product on market for Event execution. They keep improving their product features every year.

1. 24x7 support
2. Great training
3. Competitive features for end to end execution of Events
4. SMM module with triggers for Event approvals.
5. New reports
6. Easy to master
7. Managing Hybrid events

No cons to report they keep on improving their product line.

You get what you pay for. I have used less expensive products for events and the amount of frustration was not worth the savings. Cvent's platform has saved me time by allowing me to set-up event templates so websites remain consistent while providing updated information. The registration platform integrates well into CrowdCompass so I'm not duplicating effort building the event app. Utilizing the event app saved me 23,000USD on a 150 person event as it eliminated printing costs and the labor needed to assemble event binders (and update the binders with updated printouts). Now anytime an update is made to a presentation, it can immediately be updated in the app so attendees have the most accurate information. In addition, attendees can network, see any room changes, get alerts, and save items for easy access, without the bulk. Sensitive company information isn't left behind in meeting rooms.

-Easy to use - trainings are available, but most people can be up-and-running without too much training
-Planner feedback is the focus of updates and new product options
-Platform integrates well making it easy to set-up mobile app by utilizing Cvent's registration platform; no need to reinvent the wheel
-Reporting is live and key stakeholders can receive automated emails and/or links to view reports on-demand
-Templates and duplicating events (especially with data tags) saves so much time and reduces errors

-There are less expensive options with other companies (but they tend to be less robust and it's harder to get in touch with customer service)
-There tends to be turnover in positions as people move around the company, so at times you may not know who your support person is

I absolutely would recommend Cvent and I can't imagine doing events without it. It has made my job much easier and my events much more successful.

Registration is made so much easier. Website and app design is easy even for the tech challenged (like myself).

It does take time to learn how to utilize the product.

Cvent is a great tool to use for any and every event, when you need to create a registration site. From the easy to use, user-friendly backend tools to create the registration sites (overview, bios, speakers, sessions, agenda or any additional pages you might need, to the full integrations when you're using AttendeeHub and/or OnArrival, this makes the perfect tool to use and create efficiencies. Can't recommend enough to whomever need to create sessions.

Collecting attendees details.
Integration with other Cvent platforms.
Flexibility and user-friendly platform.

Despite the user friendly and easy to use backend, it would be beneficial to have a more mobile responsive backend.

The Cvent Event Management platform is great and I would definitely recommend it to any other event professionals looking for a one-stop-shop for their program needs.

The Event Management platform is so intuitive and easy to use, unlike some competitor products. While available to assist, the Cvent team sets you up for success by training users how to use and manage the system on their own to create custom events, websites, marketing materials and registration forms.

The sales team is often trying to pitch new products. While that can certainly be helpful at times, I am comfortable with my use of the system and would prefer to reach out to learn more, rather than to receive monthly outreach from their team.

Overall, Cvent is one of the best resources for event planning on the market with capabilities to do registration, hotel, air, and reporting.

Cvent is very user-friendly. It is able to condense any meeting necessity in one place with the reporting, sessions, credit card collecting, hotel, air, etc.

Cvent commonly has outages that make it difficult to manage a live event when there are urgent matters.

Great customer service, and superior software products. Best teams in the market.

This is the easiest and most high-end software management system I've ever come across. They have the fastest customer service and account reps imaginable. I can't say enough how helpful Cvent has been over the years.

Absolutely nothing that is a con.

I would definitely recommend the Cvent product to businesses who offer events requiring registration and email communication.

There are so many easy-to-use bells and whistles with the Cvent platform. It makes registration creation and user-friendly for the registrant.

Having to use report templates rather than being able to create exactly what I want.

Overall, Cvent is a great platform to stay organized and to send out communications to your event attendees.

Cvent keeps many of your events needs all in one place. Helping the customer stay organized when planning events.

Some parts of Cvent can be glitchy and may not be working all the time. When you call Cvent support you could get multiple different answers from different people, but one of them is usually the best option.

It's expensive so make sure you are willing and able to take use of all the features and functionalities to get the most of your money. When researching, also keep in mind several key features that might draw you into the system are additional costs (badge printing, branding package, speaker management) so be sure to get ALL in pricing for everything you think you would use. However overall the time and effort we save and ability to get views into our events makes it all worth it.

Ability to seamlessly integrate with on site solutions. Cvent has also helped us be able to pivot from in-person events to virtual events with ease. We were able to take an already curated list of people in attendance and invite them to attend a virtual event. Then with the integrated database, we were able to extend our invitations to cover more people who had previously attended the same event in other cities when we hosted it in the past enabling us to open up our attendee database with little additional work or cost. They also now have an online webinar hub that makes it easier to connect everything back to one another and host videos and other things as a repository to lead capture people well after an event has happened.

A few bits require work arounds and can occasionally not be intuitive to find where content is coming from to edit. Ability to test needs improvement. Would also like an an ability to override the WYSIWYG to make more dynamic websites (currently only seems to be able to done if you pay them) and incorporate more colors into a template. They've definitely been evolving their branding opportunities for sites though so I appreciate they listen to feedback and work to implement what the customer wants.

Overall Cvent is a one-stop shop for event management. We have begun to overcome our challenge of onboarding by hiring a team of event web builders that are experts on web/registration set up and so far, that has proven to be successful.

Cvent allows for total event management in a relatively user-friendly manner, especially with repeated use. The tool can manage the majority of event aspects from hotel sourcing to post-event reporting and surveys.

Cvent is a complex tool that requires a significant amount of time to learn the overall tool usage. The educational aspect of the tool is what we find the most challenging and onboarding new users.