Cvent Event Management Reviews

Overall, Cvent is one of the best resources for event planning on the market with capabilities to do registration, hotel, air, and reporting.

Cvent is very user-friendly. It is able to condense any meeting necessity in one place with the reporting, sessions, credit card collecting, hotel, air, etc.

Cvent commonly has outages that make it difficult to manage a live event when there are urgent matters.

Great customer service, and superior software products. Best teams in the market.

This is the easiest and most high-end software management system I've ever come across. They have the fastest customer service and account reps imaginable. I can't say enough how helpful Cvent has been over the years.

Absolutely nothing that is a con.

I would definitely recommend the Cvent product to businesses who offer events requiring registration and email communication.

There are so many easy-to-use bells and whistles with the Cvent platform. It makes registration creation and user-friendly for the registrant.

Having to use report templates rather than being able to create exactly what I want.

Overall, Cvent is a great platform to stay organized and to send out communications to your event attendees.

Cvent keeps many of your events needs all in one place. Helping the customer stay organized when planning events.

Some parts of Cvent can be glitchy and may not be working all the time. When you call Cvent support you could get multiple different answers from different people, but one of them is usually the best option.

It's expensive so make sure you are willing and able to take use of all the features and functionalities to get the most of your money. When researching, also keep in mind several key features that might draw you into the system are additional costs (badge printing, branding package, speaker management) so be sure to get ALL in pricing for everything you think you would use. However overall the time and effort we save and ability to get views into our events makes it all worth it.

Ability to seamlessly integrate with on site solutions. Cvent has also helped us be able to pivot from in-person events to virtual events with ease. We were able to take an already curated list of people in attendance and invite them to attend a virtual event. Then with the integrated database, we were able to extend our invitations to cover more people who had previously attended the same event in other cities when we hosted it in the past enabling us to open up our attendee database with little additional work or cost. They also now have an online webinar hub that makes it easier to connect everything back to one another and host videos and other things as a repository to lead capture people well after an event has happened.

A few bits require work arounds and can occasionally not be intuitive to find where content is coming from to edit. Ability to test needs improvement. Would also like an an ability to override the WYSIWYG to make more dynamic websites (currently only seems to be able to done if you pay them) and incorporate more colors into a template. They've definitely been evolving their branding opportunities for sites though so I appreciate they listen to feedback and work to implement what the customer wants.

Overall Cvent is a one-stop shop for event management. We have begun to overcome our challenge of onboarding by hiring a team of event web builders that are experts on web/registration set up and so far, that has proven to be successful.

Cvent allows for total event management in a relatively user-friendly manner, especially with repeated use. The tool can manage the majority of event aspects from hotel sourcing to post-event reporting and surveys.

Cvent is a complex tool that requires a significant amount of time to learn the overall tool usage. The educational aspect of the tool is what we find the most challenging and onboarding new users.

Overall, Cvent has been my go-to platform for the past 7 years and I can't imagine planning events without it!

Cvent makes it easy to build registration websites, integrate with other platforms and track attendee journeys.

I think there's an opportunity for Cvent to step up its flex website-building game and make it more user-friendly.

The experience with Cvent is very positive on all accounts. We utilize it for 20+ events per year and it helps us be very successful.

We have used Cvent for 10+ years and enjoy the easy-to-use interface, registration reports, onsite experience, the ability to track payments easily, refund participants, and set up an easy registration workflow.

There is not much to dislike. New features continue to be added to enhance the platform and nothing comes to mind that is a detractor.

Overall I feel Cvent dominates as the best option for us as a third party agency. It provides the most customizable platform for us as we service a wide variety of clients in lots of different industries. It is an investment but can save a lot of time once you setup templates and processes.

User friendly.
Customizable.
24/7 support.
Workflow and automation.
Good reporting options.
Integrations.

The emails often go to people's spam and we have to send additional communication through outlook.
Expensive.

Overall, I enjoy working in Cvent and appreciate the ability to provide a service to my clients that meets all their needs from start to finish on an event. I do look forward to continued updates in the platform and hope for some simplification of the processes.

I have been working in Cvent for years in some capacity, previously as an admin and currently as a user due to a job change. I appreciate the ability to manage a program from start to finish in the platform. I now use the MRF functionality that was not utilized in my past position and find it to be an amazing opportunity for information gathering prior to holding a client call regarding the event. Being able to see all the client needs in one place and to be able to review the needs and create suggestions, etc. in advance of that client call is invaluable.

I find that trying to locate things within the platform are more complicated than necessary at times. You have to almost know exactly where to find what you are looking for or you find yourself clicking on several different links, going down several different paths to get there. The Knowledge Center is helpful in some cases to take you straight there. The menu could be better designed.

Overall we've had great success using Cvent for virtual, hybrid, and in-person events. We have gotten great feedback from our attendees.

There are lots of educational and training material available, and it's a great experience for attendees.

There is a bit of a learning curve and some aspects can be a little complex.

The product is easy to use and extremely comprehensive. Navigation is user-friendly and intuitive - although it could be more graphical in nature. We have successfully used the product to organize all aspects of small events up to those serving thousands.

Cvent thought of everything! From email communications, website creation, and varied registration paths to vendor RFPs and on-arrival apps to track attendance, Cvent has the entire package. Website and email creation is a simple drag & drop environment - and allows for various device previews before publishing.

While the environment allows for document and media libraries for shared file use in your events, it could be improved. For example, both could allow for drag & drop upload and multiple file selections for upload.

I am very happy with Cvent Management, it makes my role much easier, and it could be more price friendly

Cvent Management is a great tool to have for your events, it manages payments, and creates awesome reports that you can share with others though portals, it is very customizable and very easy to understand.

The only con I can think about is the price, as it is a pricey solution and every extra little tool you need supposes an additional cost.

Cvent is an impressive product that has a large offering for its users. They are great communicators, consistently make changes and updates to the software, and seem to genuinely care about being the best.

Cvent is very user friendly on the backend, and offers a wide array of tools. You can build a phenomenal website, run detailed reports, coordinate conference registration, amongst a host of other options. Their customer service is also top notch, and someone is available quickly to help with any questions or concerns that come up.

With a great product comes a great price. Cvent is not a cheap product, but you get what you pay for!

If you have an event with complex needs, you really can't beat Cvent. They've been in the game for a long time, and while there's other cool solutions up and coming to keep your eyes on, Cvent is still miles ahead.
That being said, if you have a relatively simple registration or ticketing process, you can save yourself the expense and contracting headache and look elsewhere.

We host a large international event every year - we require a registration platform that is fully multilingual, can handle taxes and discounts, multiple registration types, adding guests, donations, optional items and sessions, produce complex reports, and so much more.
Combine that with Cvent's Flex product which is now SUPER easy to build and manage events and website (vs previous Classic version which had a huge learning curve), and the fact that their helpdesk does address issues pretty quickly and you have a solution that after 8 years I still haven't been able to replace.

Their solutions are Expensive, and pricing is not straightforward. In what is claimed is an effort to personalize pricing depending on how many products you use, multi-year contracts, etc., the process of re-upping contracts is honestly a nightmare. So much back and forth with different proposals, and it makes budgeting so difficult. I understand they have a lot of different solutions to offer to it's difficult to have straightforward pricing, but to be totally honest, we check for other solutions every single year to see if anyone else has caught up just to avoid this headache. (And p.s. I actually really love my account rep, no problems there, just the process.)

It's one of the best tools around and we are happy to use this tool on regular basis to host all our events successfully. They have very good guided trainings for beginners and experts.

Cvent is a complete end-to-end Event Management software. It has all the features to design, launch and host In-person, Virtual and Hybrid events.
The open APIs make integration very easy to collect registration and attendance data for post-event analysis.

1. Ability to create and save Registration Templates to limit mistakes and apply governance across all countries.
2. Open API's for automated data integration .
3. Available integrations with Webex, Salesforce, Markeo.
4. Surveys, 1:1 Appointments with JiffleNow
5. Lead scans , Batch scans apps
6. Standard reports and ability to create custom reports
7. SMM tool to capture Event details with approvals workflows for governance.
8. 24x 7 excellent support

The performance of complex reports with bigger data sets needs attention.

We feel we are a leader in using Cvent and are able to adapt it to whatever our event needs may be for now and in the future. Talk with other users while you are working on your pain points when first utilizing the system.

Our institution is able to adapt Cvent to whatever event we plan. Our constituents find it to be user-friendly and training our employees is a breeze.

At first we had trouble figuring out all that Cvent could do. It was almost too robust! There is a learning curve, but once you have some experience with the system you can make magic!

Great software. Cvent is a powerhouse and its software doesn't disappoint. Great for most things that any planner will need while working on a program.

Easiness to use and how intuitive it is. I really appreciate the overall project management capabilities while connecting to attendees and registration easily.

The main con for me and my clients for this software is the price tag. It is one of the highest in the market and it becomes hard for some of the smaller programs to access it.

My overall experience has been great, any time i do run into any issues the customer service is great!

Very user friendly - I think that with time I have been able to learn so much and a huge thanks to Cvent for making it exciting and providing so much support!

The only con I could really say are the random glitches or limitations.

I have really enjoyed working with Cvent staff and their products. When we have a Cvent staff member on-site for support the event always goes smoothly and the staff member is an important part of the success of our event.

I began working with Cvent event management about 5 years ago. I became a part of the team that plans our company's annual sales meeting. This event is the largest event for our company. After incorporating Cvent event management we started receiving a large amount of positive feedback in regard to not only the registration process but also being able to navigate the venue we were in. With Cvent we were able to streamline a lot of our processes such as on-site check-in, badge printing, various reporting needs, etc.

When building our registration website over the year, some years have been better than others. Some years it was very difficult to schedule and build out the website to meet our needs. In other years the registration building process was fantastic. With our events, we are usually under a time crunch so a clear line of communication is very important.