Cvent Event Management Reviews

Overall, Cvent has been my go-to platform for the past 7 years and I can't imagine planning events without it!

Cvent makes it easy to build registration websites, integrate with other platforms and track attendee journeys.

I think there's an opportunity for Cvent to step up its flex website-building game and make it more user-friendly.

The experience with Cvent is very positive on all accounts. We utilize it for 20+ events per year and it helps us be very successful.

We have used Cvent for 10+ years and enjoy the easy-to-use interface, registration reports, onsite experience, the ability to track payments easily, refund participants, and set up an easy registration workflow.

There is not much to dislike. New features continue to be added to enhance the platform and nothing comes to mind that is a detractor.

Overall I feel Cvent dominates as the best option for us as a third party agency. It provides the most customizable platform for us as we service a wide variety of clients in lots of different industries. It is an investment but can save a lot of time once you setup templates and processes.

User friendly.
Customizable.
24/7 support.
Workflow and automation.
Good reporting options.
Integrations.

The emails often go to people's spam and we have to send additional communication through outlook.
Expensive.

Overall, I enjoy working in Cvent and appreciate the ability to provide a service to my clients that meets all their needs from start to finish on an event. I do look forward to continued updates in the platform and hope for some simplification of the processes.

I have been working in Cvent for years in some capacity, previously as an admin and currently as a user due to a job change. I appreciate the ability to manage a program from start to finish in the platform. I now use the MRF functionality that was not utilized in my past position and find it to be an amazing opportunity for information gathering prior to holding a client call regarding the event. Being able to see all the client needs in one place and to be able to review the needs and create suggestions, etc. in advance of that client call is invaluable.

I find that trying to locate things within the platform are more complicated than necessary at times. You have to almost know exactly where to find what you are looking for or you find yourself clicking on several different links, going down several different paths to get there. The Knowledge Center is helpful in some cases to take you straight there. The menu could be better designed.

Overall we've had great success using Cvent for virtual, hybrid, and in-person events. We have gotten great feedback from our attendees.

There are lots of educational and training material available, and it's a great experience for attendees.

There is a bit of a learning curve and some aspects can be a little complex.

The product is easy to use and extremely comprehensive. Navigation is user-friendly and intuitive - although it could be more graphical in nature. We have successfully used the product to organize all aspects of small events up to those serving thousands.

Cvent thought of everything! From email communications, website creation, and varied registration paths to vendor RFPs and on-arrival apps to track attendance, Cvent has the entire package. Website and email creation is a simple drag & drop environment - and allows for various device previews before publishing.

While the environment allows for document and media libraries for shared file use in your events, it could be improved. For example, both could allow for drag & drop upload and multiple file selections for upload.

I am very happy with Cvent Management, it makes my role much easier, and it could be more price friendly

Cvent Management is a great tool to have for your events, it manages payments, and creates awesome reports that you can share with others though portals, it is very customizable and very easy to understand.

The only con I can think about is the price, as it is a pricey solution and every extra little tool you need supposes an additional cost.

Cvent is an impressive product that has a large offering for its users. They are great communicators, consistently make changes and updates to the software, and seem to genuinely care about being the best.

Cvent is very user friendly on the backend, and offers a wide array of tools. You can build a phenomenal website, run detailed reports, coordinate conference registration, amongst a host of other options. Their customer service is also top notch, and someone is available quickly to help with any questions or concerns that come up.

With a great product comes a great price. Cvent is not a cheap product, but you get what you pay for!

If you have an event with complex needs, you really can't beat Cvent. They've been in the game for a long time, and while there's other cool solutions up and coming to keep your eyes on, Cvent is still miles ahead.
That being said, if you have a relatively simple registration or ticketing process, you can save yourself the expense and contracting headache and look elsewhere.

We host a large international event every year - we require a registration platform that is fully multilingual, can handle taxes and discounts, multiple registration types, adding guests, donations, optional items and sessions, produce complex reports, and so much more.
Combine that with Cvent's Flex product which is now SUPER easy to build and manage events and website (vs previous Classic version which had a huge learning curve), and the fact that their helpdesk does address issues pretty quickly and you have a solution that after 8 years I still haven't been able to replace.

Their solutions are Expensive, and pricing is not straightforward. In what is claimed is an effort to personalize pricing depending on how many products you use, multi-year contracts, etc., the process of re-upping contracts is honestly a nightmare. So much back and forth with different proposals, and it makes budgeting so difficult. I understand they have a lot of different solutions to offer to it's difficult to have straightforward pricing, but to be totally honest, we check for other solutions every single year to see if anyone else has caught up just to avoid this headache. (And p.s. I actually really love my account rep, no problems there, just the process.)

It's one of the best tools around and we are happy to use this tool on regular basis to host all our events successfully. They have very good guided trainings for beginners and experts.

Cvent is a complete end-to-end Event Management software. It has all the features to design, launch and host In-person, Virtual and Hybrid events.
The open APIs make integration very easy to collect registration and attendance data for post-event analysis.

1. Ability to create and save Registration Templates to limit mistakes.
2. Rich API's for automated data integration .
3. Available integrations with Webex, Salesforce.
4. Surveys, Appointments
5. Lead scans , Batch scans apps
6. Rich reporting
7. SMM tool to capture Event details and approvals.
8. 24x 7 excellent support

The performance of complex reports with bigger data sets needs attention.

We feel we are a leader in using Cvent and are able to adapt it to whatever our event needs may be for now and in the future. Talk with other users while you are working on your pain points when first utilizing the system.

Our institution is able to adapt Cvent to whatever event we plan. Our constituents find it to be user-friendly and training our employees is a breeze.

At first we had trouble figuring out all that Cvent could do. It was almost too robust! There is a learning curve, but once you have some experience with the system you can make magic!

Great software. Cvent is a powerhouse and its software doesn't disappoint. Great for most things that any planner will need while working on a program.

Easiness to use and how intuitive it is. I really appreciate the overall project management capabilities while connecting to attendees and registration easily.

The main con for me and my clients for this software is the price tag. It is one of the highest in the market and it becomes hard for some of the smaller programs to access it.

My overall experience has been great, any time i do run into any issues the customer service is great!

Very user friendly - I think that with time I have been able to learn so much and a huge thanks to Cvent for making it exciting and providing so much support!

The only con I could really say are the random glitches or limitations.

I have really enjoyed working with Cvent staff and their products. When we have a Cvent staff member on-site for support the event always goes smoothly and the staff member is an important part of the success of our event.

I began working with Cvent event management about 5 years ago. I became a part of the team that plans our company's annual sales meeting. This event is the largest event for our company. After incorporating Cvent event management we started receiving a large amount of positive feedback in regard to not only the registration process but also being able to navigate the venue we were in. With Cvent we were able to streamline a lot of our processes such as on-site check-in, badge printing, various reporting needs, etc.

When building our registration website over the year, some years have been better than others. Some years it was very difficult to schedule and build out the website to meet our needs. In other years the registration building process was fantastic. With our events, we are usually under a time crunch so a clear line of communication is very important.

Cvent is an all-encompassing tool, which makes it great. You can use it from start to finish - from the registration of the meeting, to planning, to budgeting, to registration, and to final close out. It's nice to have everything in one place.

I can do the majority of my job in one place. My favorite tool and most useful is probably Venue sourcing. Although it could be improved (as anything can), it saves me a lot of time in calling/emailing individual hotels and collecting responses.

It can sometimes be glitchy or inconsistent. I have noticed that Cvent has been working on this lately, and they are trying to get a more consistent look and feel throughout. Sometimes the support can be frustrating as there can be misunderstandings or delayed response times.

Cvent is one of the best registration portals we've used to date for free registrations. We really love the website and Attendee Hub set up, the classic design/easy options, and analytics reporting they offer.

Cvent is easy to design and easy to navigate for attendees. While it's not always the "perfect fit" for events (i.e. not great for elderly, non-techy demographic), it's very user-friendly overall with great ease of access. The tech support we've received has been phenomenal.

It definitely takes more work on the learning side of things, if you don't have a lot of graphics or web design background. It's customizable....to a limit. There are some things you really have to work to customize, and the web portal graphic sizing / design is limited.

Largely a good experience learning the basics and have really enjoyed the amount of education and industry resources available that go well beyond just their products. For the most part I've found a way to do anything I've wanted to do using Cvent which easily integrates with most other products and has a solution for most normal event management situations and is always trying to solve the next problem before it happens.

I like that everything you need is available in the same place and you can save and duplicate things, set up templates and share the same work with the entire team. I like how much training and help is offered. I like that the set up for most Cvent products is click and drop so the basics are easy to use and you can get started quickly with the products.

A lot of things seem perpetually under construction and while its great that things get updated regularly it's hard to have to keep looking for new things or learning new procedures.

It is a very robust system but still has lots of improvement needed. I think it is a very expensive system.

You have everything in one place.
Their customer support is amazing.
The ability for all your data to talk to each other.
Customization is easy

-There is a very large learning curve to get familiar with the product

-Some things are clunky, for example, if Attendee Hub, the speakers upload their information, but I have to manually download it and upload it to the Attendee Hub for speakers to view.

Having worked with Cvent extensively over the years, I can confidently say it has been a reliable and robust platform. The customer service team stands out for their responsiveness, and my overall experience has been consistently positive.

Cvent Event Management offers a comprehensive solution that streamlines the entire event planning process. The platform seamlessly integrates features including event setup, speaker coordination, and attendee registration management. Event organizers can easily handle sponsor and exhibitor interactions, coordinate sessions, and foster participant engagement through interactive tools. Built-in feedback surveys help measure event success and gather valuable insights. A standout feature is the platform's user-friendly website builder and mobile app creation tools, which enhance the event experience while requiring minimal technical expertise.

Cvent, while powerful, comes with a significant cost investment, making it most cost-effective for our larger-scale events. The platform's training resources are somewhat restrictive. However, Cvent does provide learning opportunities are through the annual Cvent CONNECT conference or in the Community webinars.

Cvent Support really goes above and beyond and the training materials and knowledge base are exceptional. There is also a community of users, who are supportive and helpful. Cvent takes events to the next level, expertly addressing every aspect of event planning, from dynamic websites and invitations to registration and virtual merchant services, to travel and venue booking, name badge printing, and robust reporting tools. Nothing in the event cycle is overlooked. They have created the Attendee Hub to make hybrid and virtual events more engaging and interactive. The event app is a great resource for event attendees. Cvent will even send a team of folks to set up and run your registration and check-in process for in-person events.

Cvent is a robust platform for event management. For massive, complex, large-scale events, there’s nothing quite like it. From recently upgraded function and design on its Flex platform to its seemingly endless features and customization, there’s so much that can be done to streamline, automate, and manage events. Once you create templates for events, registration, email, etc., you can use them over and over again. Cvent Support is available 24/7, and it is the best support I have ever encountered from a tech company.

There’s a ton of training and so many features that users like me who plan one or two events with under 500 people annually often feel overwhelmed. Cvent Support excels at hand holding and helping sort out issues, but it takes hours out of each week having to stay online with support. I wish the platform were more intuitive and straightforward. The costs add up. Users get charged for all sorts of things. Due to the cost, this is not an ideal platform for one-off events or smaller events.