PDF Guru Reviews

Tried it out for a $.99 "one-time" use and found that that enrolled me in a 1 week trial that resulted in getting billed $49.99 for a monthly fee. When I contacted them to get refunded, they said they would offer me a 1 year use of the tool.

Why would they immediately offer a one year subscription on a monthly fee? Scam.

Try at your own peril.

Could edit a pdf and make the necessary changes required to complete the project that I selected them for.

Billing shenanigans. Very poor customer service in trying to resolve billing.

Very negative- the customer support team has alleged that the monies were refunded to me. They have not been and my bank cannot trace any refunded transaction from PDF Guru.

No further comments- my experience was tainted by the monies deducted from my account despite the cancellation.

Charged for an annual subscription despite cancelling my trial period. The customer support team was completely unhelpful and no monies were refunded to me.

Fortunately, my bank blocked the charges & I was contacted by the fraud department. Appropriate name. Frauds. Do not use this site!

Helpful Hint: Some PDFs (like state & federal tax forms) are fillable once you download the blank version to your desktop.

I don't feel there are no pros to this site. It is a scam. Find another option for editing your PDFs.

You are led to believe this is a limited free service until you have finished your document. In order to save and download the PDF you must pay 99cents. it is NOT CLEAR this is a trial (if it's stated at all - I don't remember). Then, a week later they will charge you $49.99. PDF Guru attempted TWO consecutive charges totalling just under $100.00. I didn't receive any emails saying it was a trial, there would be additional charges, not at the time of purchase or at the 7 day time of the attempted charges. There is no clear info stated on their website, no info in their welcome email. There is only a 'no refunds' statement in their money back policies.

This is clearly a scam to take large amounts of money from users and store their payment details without consent.

The software works as you would expect it to work, if it were the one off price shown of 0.99 I would have been satisfied.

You sign up to pay a ONE-OFF fee of 0.99 and without being informed they store your payment details and charge an additional 49.00 without telling you. This cannot be legal.

Scam do not use it.

Unbelievably bad service are just a total scam. Charge you £49.99 for nothing. And you never get back your money.

Absolutely bad customer service. I feel sorry for everyone who subscribe for 1.99 and they scam you 49.99 after.

I have never encountered a website company that offers a trial session, which would automatically turn into a paid subscription for the service. However, PDF Guru is a scamming website company. They advertised a $0.99 one-off PDF conversion service, but when I paid for it, they obtained my credit card details. After 7 days, they did not email or notify me, but they charged USD49.99 on my credit card as a subscription fee without my consent.

Nothing. This website is a complete scam, there is nothing genuine about it. I strongly advise against using this product.

I wrote an email to the company to request a refund because I did not receive a confirmation email from them before making the payment. However, they claimed that they had already sent me an email, and that it may have ended up in my SPAM folder. How can a website company process a payment without confirmation from the user? This seems like a complete scam! Unfortunately, I am one of the victims who paid USD 49.99 for nothing.

0/10. No customer service and no way of contacting their business. Ultimately, I had to leave this review.

Nothing. Did not use their services. Beware of using as this service and website is a scam. They are engaging in unfair and deceptive practices.

This website is clearly a scam to take people’s money for a service that they never used. Additionally, there is no customer service or a phone number to contact a live representative except a robot that sends automatic replies. Please respond to my email and issue me my refund of $49.99 as I am not entirely sure what I’m paying the money for? I have not used any of your services. If I don’t hear from you, I will be reporting your business to a consumer protection agency.

I only needed to edit and upload one pdf file, which cost me 0.99 euros. But a week later I was charged another 49.99 euros for a so-called monthly subscription.

I can't name any positive qualities of the product at all, not only is it a scam for money, but the service itself is done terribly.

49.99 euros for one pdf file and monthly subscription!!!

CRIMINAL ACTIVITY - STAY AWAY! The business informed me I took out a subscription - UNTRUE. I took my money, IGNORED me for two weeks, then said it will be returned within 2 days, then it became 14, then it became they are investigating. IT IS A FRAUDULENT SCAMMING BUSINESS. The people that work there should be ashamed of stealing from others. PLEASE DO NOT SUPPORT - STAY AWAY FROM THIS CRIME!

N/A.

This fraudulent business STEALS. Please please please do not fall for their lies. It is disgusting. I never signed up and then $50 was deducted from my account. It is so awful to think someone can steal because they are too lazy to work. Please do not use them!

Avoid this company at all costs! I will be reporting them to consumer protection agencies and my bank to dispute this fraudulent charge. This has been an incredibly frustrating and time-consuming ordeal.

Do not trust them with your payment information!

None.

Had a terrible experience with PDF Guru. They charged my account $499.99 without my consent, and I never even subscribed to their service. This is completely unacceptable and feels like a deliberate scam.

When I reached out to their support team, I received no meaningful response or resolution. After doing some research, I found countless complaints online from others who experienced similar unauthorized charges. This pattern shows a serious issue with their business practices.

Avoid this like the plague, there are so many other tools that are better and non-scammers. this site should be taken down

The tool is decent but they will scam you into paying a hefty monthly subscription without confirming with you first.

They will trick you and automatically debit 49.99 from your card without getting your consent. They will say 1.99 for a 7 day access and once you pay, they will charge you for a subscription that you never wanted.

Terrible just scamming people and committing fraud in broad daylight.They will make up every excuse in the book not to refund you then offer lifetime membership as if that will make up up for the theft.

Nothing to like. A completely fraudulent and dishonest company claiming you can use their service for free but will charge 49Euros multiple times.

They are scammers and many people have complained about their unethical and fraudulent practices yet nothing is done about it.

Your "monthly subscription" was automatically renewed after the 7-day trial period.

I use it once as pdf converter.
Some time ago, having to convert 1 single file into PDF, I paid about 1 Euro (and I never used it again) and perhaps I didn't read some contracts as they were in English and I was in a hurry.
I only noticed today that you charged me 49.99 euros per month on PayPal as it is a "monthly subscription", which I cancel immediately with an email.

Read carefully!!!! the because one single use is a subscription with 49,99 euro for month until you canceled it.

Very bad experience, give me back my money! I will write this review everywhere. Unacceptable behavior.

This website works well but it's a scam, it charges you to try then charges you more without authorisation.

SCAM website, they charged me 49.99 without authorisation! Give me back my money!

Beware of the PDF Guru and their trial period. Should you choose the $0.99 USD option it is important to understand that you will be signed up for a subscription at a cost of $49.99 USD per month. When I saw that this money had been withdrawn from my account I contacted PDF Guru and they stated that they had sent me a letter to confirm my subscription. This letter from PDF Guru was never received by me.

The PDF Guru website is slick and deceptive. It's ease of use distracts the user from looking more closely at the fine print which displays further down the page in small grey print.

PDF Guru are deceptive in the online practices. PDF Guru make no mention of money until your document has been converted. PDF Guru sign you up for a subscription, access your credit card or PayPal account and begin charging you $49.99 USD / $80 AUD.

Definitely a scam! Tricks you with thinking you are being charged a ONE time fee of just 99 cents then charges 49.99 for a subscription. Do not use pdf guru if you do not want to be out of money you didn't plan on spending for a horrible experience. Downloaded this service on 7/11 and emailed pdf guru on 7/18 to cancel once I noticed I was realized this was not a one time 99 cent fee. They charged me 49.99 and refused to issue a refund. I was trying to convert a document regarding funeral services I attended and was out of town during the so called trial period. I contacted them immediately when I discovered this was a subscription and not a one time purchase.

The 99 cent charge was appealing until I discovered that was misleading. I should have known something was not right when my bank suspended my card and I had to confirm I made this purchase. They flagged the activity as fraud and it definitely was.

Besides the rip of for 49.99 the actual service is a waste of time. I could not successfully convert my document and had to use another app.

Cancelled within the 7 days and my credit card was still charged the monthly fee of 49.00..... When I emailed them, they offered me a lifetime membership and refused to credit my credit card.... They are now ghosting me. Used the service once...
How do they go from a monthly fee of 49.00 to lifetime membership. Joke.

None - PDF Guru website is a scam to obtain your credit card information. Did the website change my PDF document to word? Yes. That would be the only positive as I have to provide a PRO!

Cautious -they charge $49.99 a MONTH after 7 days... Even if you cancel, they charge your card and claim you did not. Bigger joke is they charge $49.99 a month and when you try to cancel, they offer you a lifetime membership for free.

Worst experience I’ve ever had, never had a problem before with any other company, they are just a scam!

Warning!!, company is a total scam, customer service rubbish, don’t solve any problems. Seriously avoid!!!!

-Agreed to pay £0.99 which received a bill for, now I’ve been charged £0.99 plus £49.99. Customer service are rubbish, they said it’s not refundable when others companies do refund your money. Avoid!!!

Nick (Customer Care)

Jun 19, 2024, 01:49 GMT+3

Dear XXX,
Thank you so much for getting in touch!
 
As far as I see, your subscription has been automatically renewed after the expiration of the Trial Period that was purchased on June 10th. Unless you cancel your subscription, you authorize us to charge you for the renewal term. To avoid being charged, you must affirmatively cancel a subscription at least 24 hours before the end of the subscription period.
 
Since the subscription was not canceled, the subscription fee was withdrawn from your account. For more information, you may check the Subscription Terms.

We value your experience, and we're sorry for any inconvenience caused. Our goal is to ensure a smooth and informed experience for all our customers. The subscription terms, along with the specific products you opted for and their total cost, were clearly disclosed during the trial offer purchase process.

Be kindly informed that after the purchase of the Trial Period, we send the billing letter with the information about the further charges. It might have happened that our letter was identified as Spam by your mailbox. In such a case, please, go to your Spam folder, locate our email, and open it, then at the top of the page, click Not Spam.
 
Getting back to your refund request, I understand that sometimes things don't work out, but I'd really love it if you gave us another shot. For now, please, be informed that your subscription has been cancelled so no further charges will be withdrawn from your account. No worries about that. 
 
Nevertheless, since we do value each customer, we would like you to consider accepting one offer: a Lifetime Plan.
 
Kindly note that the Lifetime Plan will allow you to obtain all features for free and you will not have to pay for the subscription anymore. Moreover, you will have this access forever. We would greatly appreciate it if you could consider this offer as well and let us know your thoughts on that.

On behalf of the entire team, we deeply apologise for any inconvenience this situation has caused you and hope that you'll decide to give us a second chance. 

I am looking forward to your reply!

PDF.guru promptly rejected my email request to cancel & refund the $49.99/monthly fee I did not agree to.

Tried the service for 99 cents & then received a debit to my acct. for $49.99/monthly. Requested a refund but pdf.guru refused. (pdf.guru response below.

Horrible they never refund you
They don’t tell you when they’re charging
They are based in Greece and are scammers

Nothing
Horrible
Don’t refund
Don’t advise when charging
Don’t like where they’re based
They are scammers

Never ever provide card details to this company as you will automatically become a member even if you use it as a one off.
Not only is the service ridiculously priced at USD 50 per month however they will also not notify you when your card is being charged.
When I picked up the charge within a day they also refused to refund my money.
I highly recommend never using this company.