PDF Guru Reviews

I engaged with them for the purpose of securing a pdf. This was offered, and paid for at a cost of 99c. However, i then found that i had been charged $49. The Company's admin stated that the contract had been emailed, but this was a lie!! It has a contract set up without consent which has to be cancelled within 6 days otherwise the $49 charge is activated. Customer service is entirely unhelpful, their staff are clearly incentivised to reject refund requests on this issue

The Company has no redeeming features. It offers a useful product but its activities have zero customer focus

This company exists to gather money from very misleading payment terms. it offers a cheap solution but entraps users into a long term contract.

I'd rather not!!! I have absolutely nothing good to say about this company. Wish I had read these reviews before donating to them.

Service was great for the one page I converted but it wasn't worth $52. I would never trust this company again.

I didn't mind paying for the trial period of $1.99 but they don't operate like other sites. They CONVENIENTLY add "fine print" hoping no one reads it. After being charged a non-refundable $49.99, I tried to cancel so they charged AGAIN for $.99 For every person scammed, they make $52 then send an email telling you "sorry"! They make a lot of money off of this scam.

Terrible, always use an alternative because there are plenty that will not scam you out of your money.

Does what it needs to do but will falsely charge you

Signed up for limited use and got charged double. Very sneaky subscription conditions.

Helpdesk unwilling to refund.

Will not use this again

The scammy recurring billing of much more than what you sign up for

Don’t use scammers! please this company should be shut down. They steal peoples money and laugh at you when you ask for a refund which legally i should be getting.

Nothing. They stole 90 pounds from my account they rely on people not knowing the trial has been ended and then take your money

Everything avoid it’s the worse company ever. thieves does not work

I’m sharing this experience not just as a personal lesson but also to warn my 2.7 million Instagram followers and the public to be cautious when dealing with companies like PDF Guru.

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How PDF Guru Scammed Me
While browsing PDF Guru’s website, I came across an offer that stated their service could be used for a one-time payment of $0.99. I decided to try it out. However, a week later—without any prior notice, email, or my authorization—they charged $49.99 to the same card I used for the $0.99 payment.

I immediately contacted their support team, and they claimed to have processed a $49.99 refund, instructing me to wait 14 business days (23 calendar days) for the amount to reflect in my account. I found this unreasonable, considering they withdrew the money in an instant, but refunding it supposedly takes weeks.

After the 14 business days passed, the refund still hadn’t appeared. Despite their repeated claims that the money had already been sent, my bank confirmed that no such transaction was received.

PDF Guru is a scam. They will show your account as closed when you cancel online with them before the trial. But they will still run your credit card. Don’t use them! They’re also outside of the US, so you will not be able to get refunded your account.

It was supposed to be a free trial. But they are dishonest in their process. And because they’re out of the US they can’t be reprimanded.

Their cancellation process is a sham. They still will run your card after you cancel your account online.

Do not click on their site. Do not trust their trial. Avoid PDF Guru at all costs.

Nothing I liked about it.please find further description on the cons part. Avoid them at all cost!!!!

I signed up for what was advertised as a simple trial for under €1. What they don’t tell you clearly is that unless you cancel—buried deep in their terms—you’ll be charged €49.99 monthly. That’s exactly what happened to me. I never agreed to a subscription, and despite sending multiple complaints, they ignored every single one. No refund, no resolution—just silence.
This company operates like a subscription trap, preying on unsuspecting users. Their customer service is nonexistent, and they seem perfectly content profiting off deception. I consider this behavior fraudulent and unethical.

Terrible - the subscription model is confusing and the charge per month? For the service? Outrageous.

It did a simple change I needed, and that's about it.

Used it for one document but did not see that after 99 cents, they start automatically charging 50 USD (74 CAD) a month. Wow. Great business model. AVOID AT ALL COSTS

I signed up from one time access, but they stole money from me for an entire subscription and refused to return my money.

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None, don't get this they are scamming people.

I was scammed by this company as so many others. I had a one time need to translate a PDF form. Tried PDF Guru, and before showing me the result of the translation, I was asked to pay 1 Euro for a 7-day trial. Big letters about what I was opting in for, and only after the scam occurred to me did I go back and discovered how they have hidden the monthly subscription of 50 Euros per months in the footer text with nearly invisible font (grey and small, inside the typical terms and conditions that they know nobody reads!). Of course, nothing like a confirmation by email or anything else that would induce me to cancel within the 7 day window...

I contacted customer service within minutes of my card getting charged, and of course there's no refund. So clearly, this business is based in tricking people like me to click and pay for a one time need, and secretly lure them into a crazy subscription that no sane private person would accept.

Perhaps with mentioning: The translation I needed completely failed!

Nothing!
I used the service for a form translation, and I was asked to pay 1 Euro for a 7 day trial. Which I figured was ok, so I was dumb enough to do it. The result was piss poor, the "translated" version of my PDF was identical to the original form! No translation.

THIS IS A SCAM! They make you sign up for a 7 day trial, and in invisible font in the footer, it is hidden that they will charge you 50 Euros per month per the end of the trial. Once you sing up, there is no confirmation per email or other receipt that makes it clear they are scamming you. Stay away from this company! There are other options that don't screw you over.

WHAT BOTHERS ME THE MOST >> This is a deliberate business practice. Sending a reminder email costs nothing. They choose not to because surprise charges are profitable. I'm not disputing that I signed up for a trial. I'm disputing the lack of basic customer courtesy that every legitimate subscription service provides. Netflix reminds you. Adobe reminds you. Even my local gym sends a text.

If you do sign up, set a calendar reminder yourself—because they won't, and you'll be out $49

No pros if they rob you.

I signed up for DPF Guru's free trial. What I didn't expect: being charged $49 without any notification that my trial was ending or that a charge was coming. No email warning. No "your trial ends in 3 days" reminder. Just a surprise charge.

When I contacted customer service within 24 hours, they refused a refund, citing their "non-refundable" policy.

The product did what I wanted it to do however I was very disappointed with the predatory practice of auto subscription.

The Product itself was effective for my purposes as it did exactly what I wanted it to do and was relatively easy to use.

PDF Guru have chosen to adopt the predatory marketing practice of automatic subscription for using their services, which I find most unsatisfactory, and not one aimed at benefitting the consumer. Subscribing should never be automatic. I suggest they offer another option such as a higher single-use charge without automatic subscription.

This feels like a scam. They advertise a trial, then charge early and won’t take responsibility. It’s dishonest and shows they care more about grabbing your money than treating customers fairly. Avoid this app unless you want to fight to get your money back.

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I started the 7-day free trial on July 23 and was charged $49.99 on July 30—before the trial even ended. I contacted support immediately and explained the issue, but they flat-out refused to refund me.

Avoid at all costs, horrible company, horrible service, anti-consumer business model. Extremely infuriating to fall for a "legal scam"

Literally nothing, the pdf I paid to transfer into a word document didn't work at all. It's a scam company.

They designed their payment process to make it seem like you’re paying $0.99 for 7 days of limited access, but that’s a lie. In reality, it’s just a discounted trial that leads to an unexpected $50 charge after a week—for something I could’ve done on Word for free. The fact that complaints about this have been circulating for over seven months without any changes makes it clear they’re intentionally misleading customers.

They steal from me...Be careful with what they are publishing on their website...In addition of the charges I was not even able to use the electronic signature I was looking for

Nothing...their website was confusing an deceiving and they charged me more than they should...Be careful

Website offer a value for 7 days for $1.49 and after 9 days registered, found a charge for 72 CDN$ for monthly maintenance(?)...they charged my credit card by a deceiving website...Be careful

I signed up for a trial with PDF Guru and only authorized a 1.99 EUR payment, fully expecting to cancel the trial before any further charges were applied. However, without my knowledge or consent, my subscription was automatically renewed for 49.99 EUR after the trial period ended.

I was never notified about the renewal, nor did I receive any reminders about upcoming charges. When I reached out to the company multiple times asking for a refund and cancellation of my account, I was met with no real resolution. Instead, I was offered free service for 2 years, which I did not want and had never agreed to.

Despite my clear request for a refund, the company has ignored my emails, and I am now forced to take legal action and contact consumer protection authorities to resolve this matter. This has been a highly frustrating experience, and I feel that my consumer rights have been violated.

I would caution others to be extremely careful when considering signing up for any services with this company. Their business practices are unclear, and customer support has been completely unhelpful. I strongly advise potential users to read the fine print and be wary of any automatic renewals.

Pros of PDF Guru:
Initial Trial Option:

The 1.99 EUR trial gave a low-risk opportunity to try out the platform and test its features, which could have been a good way to explore before committing to a full subscription.

Features for PDF Management:

If PDF Guru offers various tools for editing, managing, or converting PDFs, that could be a potential benefit for users who need these functionalities.

Customer Support (if applicable in your case):

Some users may find their customer support helpful, depending on their responsiveness or how they deal with queries. However, based on your experience, this might not be the case, but it could be something worth noting for others.

Lack of Transparency:

The most significant issue you’ve faced is the lack of clarity about the automatic renewal. While the trial was clearly presented, the auto-renewal terms should have been made more prominent.

No reminders or notifications about the renewal are a significant disadvantage, especially when dealing with financial transactions.

Unwanted Charges:

The unauthorized charge of 49.99 EUR after the trial period ended is a major complaint. This type of surprise billing, especially when you had no intention to continue, can lead to a loss of trust with the company.

Customer Service Response:

Their lack of response to your emails and attempts to resolve the issue is frustrating. Customer service should be responsive, especially when there’s a dispute over payments.

The offer of free service for 2 years was not a satisfactory solution since you never agreed to the full subscription in the first place. It shows a lack of focus on customer concerns.

No Clear Cancellation Process:

If the process for cancelling the subscription was not straightforward or clearly communicated, this further highlights issues with the company’s user experience and customer care.

Risk of Future Charges:

Without clear communication and an easy way to opt-out or cancel, there's a risk that users might continue to face unexpected charges, which is particularly harmful to people who don't regularly check their subscriptions.

It's internet cheating! Folks, never use it!

No pros.

I edited one page (pdf), as needed urgently.
Paid 0,99 Euro for download a revised doc. And that's it.
And two months later I found a bad surprise in my online banking! This PDF Guru began to deduct 50 Euro per month!! What for?!
I already cancel that two transfers in my online banking.
Paypal must obey same (reward the payments).

It isn’t purchasing a one time 5 days purchase (€1.99) like it seems, it’s a subscription and after the first week you are charged €50 Euro, this company is the worst, hidden terms and conditions and they are proud of that fact, pathetic! Avoid at any cost!!!!
This was what they answered:
Hello Nikolaos,
Thank you so much for getting in touch!

I’m here to provide you with the necessary details regarding your purchase to help clear up the matter.

According to our records, you signed up for our service on Jul 25, which began with a 7-day trial period. As per our policy, once the trial ends, it automatically renews into a paid monthly plan unless it has been canceled at least 24 hours before the end of the current period. Please accept my apologies if this information didn’t stand out during the sign-up process. I completely understand how it’s possible to miss certain details, especially when things are busy.

Furthermore, to avoid any future charges, please be sure to cancel your subscription at least 24 hours before the end of the current subscription period. Since the subscription wasn’t canceled in time, the renewal fee was automatically charged to your account. You can always review the full details in our Subscription Terms for more clarity.

Getting back to your inquiry, I understand this may be disappointing, but according to our Refund Policy, payments made through our website are non-refundable. Therefore, I’m unable to process a refund, as this is consistent with the policies outlined in our Money-Back policy, which can be found on our website.

However, please rest assured that your subscription has been canceled, so no further payments will be made.

If you have any other questions or need further assistance, please don’t hesitate to reach out. Our team is here to support you.

Wishing you a wonderful day!
When i tried to refund my money they said that's the terms of our policy. I don't even get a refund via PayPal cause they are well protected!!!

I just tried to convert a simple pdf to a word format page.Just for training. I paid 2€ for 7 days ( that is Ok) but after that they changed me 49.99€!!!for a subscription month!!!

You pay 2€ for a one time 5 days purchase but it is hidden one month 50€ purchase description! Be aware of this scams and thieves!!!

You will edit you first document, thinking that is for free. Then they will ask you to pay $0.99 to download the edited copy. And then, if you pay via PayPal, they will set up an automatic payment, without you knowing and subscribe you for $49.99 a month.
After my first charge of $49.99, I disputed the transaction, but PyPal approved it. I LOST.
BE VERY CAREFUL WITH PDF GURU.

None.

Scam.

Yesterday I had to remove a couple of pages from a big document. Did it here so quickly. No confusion or something. Really easy just to get done what you need to

works both on laptop and iphone; files can be saved without quality loss. Probably no other pros I can name

I don’t think price is fair, even for the not bad service they provide